Veteran Support Services Specialist (Remote 1x/wk)

Community Hope, Inc.; Parsippany-Troy Hills (NJ); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

4 weeks PTO

Birthday holiday

Job summary

Community Hope, Inc. is seeking a dedicated professional to support veterans and their families through the Supportive Services for Veteran Families (SSVF) program.

You will conduct screenings, provide information and referrals, and connect participants with essential services in a compassionate and confidential manner. This role involves documenting interactions in the electronic health record, collaborating with the SSVF team, and participating in trainings to ensure high-quality service

Qualifications

• Bachelor’s Degree in Social Work, Psychology, or Social Sciences.
• 1 year of human service experience.
• Call center or hotline experience preferred.

Responsibilities

• Conducts initial eligibility screening via phone and email.
• Provides information and referral for mental health, substance abuse, housing, legal, and other social service needs for eligible and ineligible participants.
• Provides optimal customer service as the first point of contact for veterans and their families.
• Creates, maintains, and updates a catalog of community resources.
• Documents service delivery accurately and timely in the electronic health record.
• Ensures and maintains participant’s confidentiality.
• Participates in all appropriate employee, supervision, and training meetings.
• Collaborates with the entire SSVF team to ensure quality service delivery.

Education

Bachelor’s Degree in Social Work, Psychology, or Social Sciences

Job description

Community Hope, Inc. is seeking a dedicated professional to support veterans and their families through the Supportive Services for Veteran Families (SSVF) program.

You will conduct screenings, provide information and referrals, and connect participants with essential services in a compassionate and confidential manner. This role involves documenting interactions in the electronic health record, collaborating with the SSVF team, and participating in trainings to ensure high-quality service