SSVF - Resource Specialist

Community Hope, Inc.; Parsippany-Troy Hills (NJ); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

4 weeks PTO

Birthday holiday

Job summary

Community Hope, Inc. is seeking a dedicated professional to support veterans and their families through the Supportive Services for Veteran Families (SSVF) program.

You will conduct screenings, provide information and referrals, and connect participants with essential services in a compassionate and confidential manner. This role involves documenting interactions in the electronic health record, collaborating with the SSVF team, and participating in trainings to ensure high-quality service

Qualifications

• Bachelor’s Degree in Social Work, Psychology, or Social Sciences.
• 1 year of human service experience.
• Call center or hotline experience preferred.

Responsibilities

• Conducts initial eligibility screening via phone and email.
• Provides information and referral for mental health, substance abuse, housing, legal, and other social service needs for eligible and ineligible participants.
• Provides optimal customer service as the first point of contact for veterans and their families.
• Creates, maintains, and updates a catalog of community resources.
• Documents service delivery accurately and timely in the electronic health record.
• Ensures and maintains participant’s confidentiality.
• Participates in all appropriate employee, supervision, and training meetings.
• Collaborates with the entire SSVF team to ensure quality service delivery.

Education

Bachelor’s Degree in Social Work, Psychology, or Social Sciences

Job description

Do you want to work in a friendly, professional and supportive organization? Do you have a desire to serve those who bravely served our country?If so,COME JOIN OUR TEAM!

~Supportive Services for Veteran Families Program~

4 WEEKS Paid-Time Off!, Birthday Holiday, PLUS MORE!

Will need to report to the main office in Parsippany 4 days per week, with the option to work remotely 1 day per week once fully trained.

Providing screening, engagement, information, and referral services for Veterans and their families in the Supportive Services for Veteran Families Program (SSVF).

• Conducts initial eligibility screening via phone and email.
• Provides information and referral for mental health, substance abuse, housing, legal, and other social service needs for eligible and ineligible participants.
• Provides optimal customer service as the first point of contact for veterans and their families.
• Creates, maintains, and updates a catalog of community resources.
• Documents service delivery accurately and timely in the electronic health record.
• Ensures and maintains participant’s confidentiality.
• Participates in all appropriate employee, supervision, and training meetings.
• Collaborates with the entire SSVF team to ensure quality service delivery.

Qualifications:

• Bachelor’s Degree in Social Work, Psychology, or Social Sciences
• 1 year of human service experience.
  
• Call center or hotline experience preferred.

VEVRAA Federal Contractor. Request Priority Protected Veteran Referral. EOE Minorities/Females/Protected Veterans/Disabled Contact.

We encourage people of all backgrounds and identities to apply including Native American, people of color, women, LGBTQ+, people of all abilities, veterans and veteran spouses.