Outreach Specialist-SSVF-Veterans Services

sus.com; New York (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

S:US is seeking a dedicated outreach coordinator in New York to serve as the primary contact for Veterans and families. The role provides engagement and ongoing support, screens applicants, and guides them through intake and needed services.

The position emphasizes housing stability, access to benefits, and collaboration with VA resources, with veteran input encouraged and travel up to 80% to outreach events.

Qualifications

• High School Diploma or equivalent.
• Veteran of the U.S. Armed Forces a plus; lived expertise in homelessness or human services a plus; travel to outreach events and engage Veterans in the field.
• Willingness to travel across various locations regularly including homeless shelters and VA locations (up to 80%).
• Ability to work outside normal business hours a plus, including Veterans Day and occasional weekend hours.

Responsibilities

• Provide outreach through the distribution of materials, informational/educational presentations and marketing to community members and possible participants.
• Address crowds of varying sizes and offer program presentations.
• Provide resource and referral services to community members and possible participants, particularly for U.S. Department of Veterans Affairs services and entitlements, public benefits, and housing resources.
• Develop, assess and monitor strategic outreach plan and resources in conjunction with SSVF staff and other SSVF programs.
• Interface with representatives from referring agencies and partnering service providers in order to facilitate the delivery of program services and a steady flow of referrals.
• Assist program participants with accessing needed community services (housing, employment, medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow up.
• Maintain a small caseload of SSVF participants in accordance with SSVF standards.
• Assist with the development of Housing Stability Plans and follow-up re-certifications with participants.
• Act as advocate for participants as appropriate; encourage and support self-advocacy.
• Document all services in compliance with agency standards.
• Work as a member of the social service team in the development of on-site and off-site socialization, educational, risk reduction and skill building activities with a view towards permanent housing stability.
• Liaison to community-based services and groups including civic, social service, government, businesses, landlords and non-profit organizations.
• Participate in ongoing individual supervision, team meetings, case conferences, division meetings and trainings.
• Participate in SUS Veterans Service Fair(s) and other events.
• Completion of other tasks as assigned by manager.

Education

High School Diploma or equivalent

Job description

Min

USD $50,000.00/Yr.

Max

USD $60,000.00/Yr.

Position Overview

SCOPE OF ROLE:

As part of the SSVF team, this position serves as the primary initial S:US contact point for Veterans and their families. This position delivers outreach and supportive services to veteran families by providing engagement and ongoing support. Assists team members in the delivery of daily services, including providing positive modeling, peer counseling, support and encouragement to participants. Screens and assesses applicants applying for SUS Veterans Services and navigates applicants for program services through the intake process, documentation standards and necessary supports.

Veteran's highly encouraged to apply!

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide outreach through the distribution of materials, informational/educational presentations and marketing to community members and possible participants.
• Address crowds of varying sizes and offer program presentations.
• Provide resource and referral services to community members and possible participants, particularly for U.S. Department of Veterans Affairs services and entitlements, public benefits, and housing resources.
• Develop, assess and monitor strategic outreach plan and resources in conjunction with SSVF staff and other SSVF programs.
• Interface with representatives from referring agencies and partnering service providers in order to facilitate the delivery of program services and a steady flow of referrals.
• Assist program participants with accessing needed community services (housing, employment, medical, psychological, substance abuse, vocational, food, clothing, etc.) through the development of a referral network, referral and follow up.
• Maintain a small caseload of SSVF participants in accordance with SSVF standards.
• Assist with the development of Housing Stability Plans and follow-up re-certifications with participants.
• Act as advocate for participants as appropriate; encourage and support self-advocacy.
• Maintain a strong working relationship with colleagues and program managers.
• Document all services in compliance with agency standards.
• Work as a member of the social service team in the development of on-site and off-site socialization, educational, risk reduction and skill building activities with a view towards permanent housing stability.
• Liaison to community-based services and groups including civic, social service, government, businesses, landlords and non-profit organizations.
• Participate in ongoing individual supervision, team meetings, case conferences, division meetings and trainings.
• Participate in SUS Veterans Service Fair(s) and other events.
• Completion of other tasks as assigned by manager.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma or equivalent
• Veteran of the U.S. Armed Forces a plus;
  • Lived expertise in homelessness or human services a plus;
  • Must have an ability travel to outreach events and to engage Veterans in the field;
  • Willingness to travel across various locations regularly including homeless shelters and VA locations (up to 80% of the time);
  • Ability to work outside of normal business hours a plus, including Veterans Day and occasional weekend hours

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individualpotentialand continuous quality improvement.From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on ourBenefits Pageand see how S:US invests in you.

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individualpotentialand continuous quality improvement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equalopportunityand reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use ofservicesanimals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact theLeave [e-mail].

ID

2025-17940

Work Location

In Person