Veteran SSVF Case Manager - Remote Housing Support

Volunteers of America Chesapeake and Carolinas; Durham (NC); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Volunteers of America Chesapeake & Carolinas seeks a Case Manager to provide day-to-day support for participating veteran households in NC regional offices (Durham, Fayetteville, Rocky Mount, or Salisbury). The role emphasizes homelessness prevention, rapid re-housing and transitional supportive services.

You will coordinate outreach, screen participants, conduct assessments, collaborate with community partners, and ensure housing stability through wraparound services, with HMIS reporting and

Qualifications

• Has relevant experience in homelessness prevention, rapid re-housing and transitional supportive services.

Responsibilities

• Coordinate outreach efforts for the SSVF Program including but not limited to: establish an outreach plan to target the three categories of participants as outlined in the SSVF program guidelines, develop a set schedule to visit the VA, shelters, and other places that homeless and low-income veteran families are likely to congregate, and develop communication/ updates with the VA and other key housing and community providers.
• Screen potential program participants for program eligibility using VA-approved forms and follow up with applicable agencies to verify information including veteran and income status.
• Conduct housing and comprehensive supportive services assessments for program participants and develop a comprehensive Family Services Plan.
• Provide service coordination between the program and community partners, for persons served and their families/supporters.
• Work with persons served, family members, collaborating housing agencies and professionals to revise service plans and to develop placement, stabilization and follow-up plans.
• Provide or arrange for housing support and wraparound services including connections to all eligible VA and mainstream resources to support transition to or maintenance of permanent housing.
• Travel to housing sites to support persons served, monitor progress and address any health, behavioral or life skills issues.
• Communicate effectively (under confidentiality rules) with clients service team to rapidly address and correct issues with services or supports - especially living skills, employment, education, family and socialization.
• Ensure appropriate use of and documentation of any temporary financial assistance.
• Ensure that veterans and their families receive services that support rapid re-housing; addressing assessed needs, promoting healthy decision-making, securing financial independence and promoting relationships at home in the community.
• Ensure participant category reassessments are completed according to specific SSVF requirements.
• Participate in program and professional supervision, attend required staff and Project Management Team meetings and trainings, and contribute to team-based collaborative planning.
• Complete all appropriate reporting in HMIS and other systems as required.
• Complete other duties as needed and requested.

Job description

Volunteers of America Chesapeake & Carolinas seeks a Case Manager to provide day-to-day support for participating veteran households in NC regional offices (Durham, Fayetteville, Rocky Mount, or Salisbury). The role emphasizes homelessness prevention, rapid re-housing and transitional supportive services.

You will coordinate outreach, screen participants, conduct assessments, collaborate with community partners, and ensure housing stability through wraparound services, with HMIS reporting and