Veteran Service Assistant

U.S.VETS; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

U.S.VETS in Phoenix seeks a Veteran Service Assistant to provide daily essential services, maintain a safe and respectful living environment for veterans, and support move-ins and move-outs. This frontline role emphasizes client-centered care and collaboration with clinical and residential staff to deliver meals, hygiene supplies, and shelter with dignity.

The ideal candidate will have strong communication, basic computer skills, and a calm, compassionate approach in high-stress situations,

Qualifications

• Strong interpersonal and communication skills.
• Experience serving veterans or similar populations preferred.
• Ability to remain composed in high-stress situations and apply sound judgment.
• Commitment to fostering a safe, sober, and respectful environment.

Responsibilities

• Deliver daily essential services such as meals, hygiene supplies, and shelter with dignity and care.
• Support veterans with their needs, concerns, and transitions—move-ins and move-outs—while maintaining a client-first approach.
• Respond to and help prevent verbal and physical altercations; document incidents and report to site leadership promptly.
• Implement and uphold safety protocols, including bed checks, emergency response actions, and room inspections.
• Work closely with clinical and residential staff to maintain a therapeutic and supportive environment.
• Assist with facility cleanliness, maintenance, inventory, and inspections preparation.
• Maintain logs, reports, and documentation of services, safety checks, and client interactions.

Skills

Interpersonal communication

Customer service

Conflict de-escalation

Safety awareness

Basic computer literacy

Education

High School Diploma or equivalent

Job description

Do you want to make a difference in the lives of veterans? Are you calm under pressure, compassionate, and committed to safety?
Join U.S.VETS, the leading nonprofit working to end veteran homelessness, as a Veteran Service Assistant. This frontline role is essential to providing daily support and ensuring a safe, respectful, and structured living environment for the veterans we serve.

Key Responsibilities

• Veteran-Centered Service: Deliver daily essential services such as meals, hygiene supplies, and shelter with dignity and care.
• Customer Service Excellence: Support veterans with their needs, concerns, and transitions—including move-ins and move-outs—while maintaining a client-first approach.
• Conflict Resolution & De-escalation: Respond to and help prevent verbal and physical altercations; document incidents and report to site leadership promptly.
• Safety & Emergency Procedures: Implement and uphold all safety protocols, including bed checks, emergency response actions, and room inspections to ensure a clean and hazard-free facility.
• Team Collaboration: Work closely with clinical and residential staff to maintain a therapeutic and supportive environment.
• Facility Upkeep: Assist with facility cleanliness, maintenance, inventory supply needs, and preparation for inspections.
• Routine Monitoring & Documentation: Maintain logs, reports, and documentation of services, safety checks, and client interactions.

Qualifications

• High School Diploma or equivalent required.
• Experience working with veterans, individuals in recovery, or similar populations preferred.
• Strong interpersonal and communication skills.
• Ability to remain composed in high-stress situations and apply sound judgment.
• Commitment to fostering a safe, sober, and respectful environment.
• Basic computer literacy.
• Valid driver’s license preferred (company vehicle use may require additional training and insurance eligibility).

Why U.S.VETS?

• Be a part of a mission-driven team dedicated to helping those who served our country.
• Gain meaningful experience in residential services, case coordination, and veteran care.
• Access opportunities for growth, training, and impact in the nonprofit sector.

Qualifications

Requirements

• Experience with programs, client population, similar populations, or other relevant experience preferred
• Good communication and interpersonal skills
• Ability to work collaboratively with residential staff
• Must promote client-centered philosophy and skilled in creating/maintaining a sober environment
• Must be energetic, dedicated to mission and flexible
• Basic computer literacy
• Valid drivers license required. Must meet company insurance requirements and complete a provided driver training course.

ADDENDUM: Additional Cleaning Duties - Weekly Cleaning of residential units and administration building, as well as common areas in the adjoining building.

Responsibilities

• Cleaning of client rooms and all common areas (personal offices not included, unless staff present) on a weekly basis to include, but not limited to:
  • General dusting of the entire building common areas only
  • All desks, tabletops and countertops to be wiped down and sanitized
  • All floors to be vacuumed, mopped, and swept accordingly
  • Trash removal all cans, utilizing dumpster on site, replenish trash bags
    • To include staff offices, when staff is present
  • General cleaning in all bathrooms to include:
    • Toilets, floors, sinks, mirrors, replenish supplies
  • Cleaning of breakrooms to include sinks, countertops, tables, trash
  • Cleaning of windows (INSIDE ONLY) on a monthly/as needed basis
  • Cleaning of baseboards and vents on an as needed basis
  • Sweeping of entry steps and mop as needed
  • Additional cleaning, sanitizing as needed in relation to COVID-19.