Veteran Service Assistant

U.S.VETS; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

U.S.VETS in Houston is seeking a Veteran Service Assistant to support daily basic residential services for veterans. The role involves assisting with shelter operations, coordinating with clinical staff, moving veterans in and out, and maintaining a sober, therapeutic environment.

Responsibilities include conducting safety rounds, handling client communications, performing bed checks and incident reporting, and supporting administrative duties to ensure smooth operation and compliance with site

Qualifications

• High School Diploma or equivalent.
• At least one year of experience with programs and homeless populations.
• Good communication and interpersonal skills.
• Ability to work collaboratively with residential staff.
• Must promote client-centered philosophy and skilled in creating/maintaining a sober environment.
• Must be energetic, dedicated to mission and flexible.
• Basic computer literacy.
• Valid driver’s license; if driving company vehicles, meet insurance requirements and complete driver training.

Responsibilities

• Assists in the delivery of basic services (shelter, food, hygiene, etc.) to veterans at the facility.
• Maintains a harmonious atmosphere by communicating with clinical staff and maintaining a therapeutic community environment.
• Assists in handling client mail and assists with move-in/move-out from the facility.
• De-escalates and reports incidents to the Supervisor.
• Addresses client issues promptly to ensure uninterrupted services.
• Conducts safety rounds at internal and external locations of facilities.
• Assists with supply inventory and storage, and upkeep of the facility.
• Supports readiness for inspections and participates in safety and emergency procedures.
• Performs routine admin duties including bed checks, incident reports, and client logs.
• Facilitates daily living activities and adheres to site work order procedures.

Skills

Communication skills

Interpersonal skills

Team collaboration

Basic computer literacy

Education

High School Diploma or equivalent

Job description

The Veteran Service Assistant reports directly to the Veteran Service Coordinator or Lead Veteran Service Assistant at the designated U.S.VETS site. The Veteran Service Assistant assists in the daily implementation of day-to-day basic residential services.

FLSA Classification: Non-Exempt

Responsibilities

• Assists in the delivery of basic services (such as shelter, food, hygiene, etc.) to veterans served at the facility
• Ensures harmonious atmosphere at the facility by maintaining communication with clinical staff and maintaining a therapeutic community environment
• Assists in the delivery/handling of client mail
• Assists clients with the move-in and move-out from the facility
• Responsible for preventing or de-escalating any verbal and physical altercations from the facility including submitting Incident Reports to the Veteran Service Coordinator or Lead Veterans Service Assistant concerning these events
• Responsible for addressing client issues timely to ensure the non-interruption of services
• Responsible for conducting safety rounds around both the internal and external locations of facilities
• Conveying needs to the Veteran Service Coordinator or Lead Veterans Service Assistant to maintain supply inventory of supplies and ensures proper storage
• Assists with maintenance and upkeep of the facility and ensures readiness for inspections
• Assists in the implementation of toxicology testing to promote a sober environment
• Responsible for implementation of all safety and emergency procedures
• Assist the Veteran Service Coordinator in bed checks, inspections of rooms to ensure a clean, safe and hazardless environment
• Conducts various administrative duties to include documentation of bed check, inspections, incident reports, client logs, etc.
• Facilitate routine daily living activities for clients
• Adheres to the site work order procedure
• Assists with weekly cleaning of client room and other common-use areas around the site
• Performs other duties as assigned

Requirements

• High School Diploma or equivalent
• At least one year of experience with programs and homeless populations
• Good communication and interpersonal skills
• Ability to work collaboratively with residential staff
• Must promote client-centered philosophy and skilled in creating/maintaining a sober environment
• Must be energetic, dedicated to mission and flexible
• Basic computer literacy
• Valid driver’s license required. If driving company vehicles, must meet company insurance requirements and complete a provided driver training course