Veteran Programs Lead — Operations & Impact

Old Pueblo Community Services; Tucson (AZ); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Dental insurance

Vision plan

Life insurance

Employee training

PTO

Job summary

Old Pueblo Community Services in Tucson, AZ seeks a Program Manager to lead veteran-focused housing and support services under VA contracts. You will supervise staff, coordinate referrals, manage admissions, and ensure regulatory compliance across programs.

The role requires strong leadership, excellent communication, and experience with case management and HMIS; you will partner with clinical teams, oversee performance metrics, and prepare quarterly reports.

Qualifications

• Bachelor’s degree in human services or related field preferred or four years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Participate in OPCS Monthly Program Manager Leadership Meetings and promote OPCS Mission, Vision, and Values.
• Supervise and support professional development of VA program staff.
• Respond to referrals from the VA and external partners and coordinate same-day program entry when available.
• Answer after-hours phone for contract and GPD programs and coordinate admissions and bed placement.
• Ensure assessments are completed within 48 hours of arrival and audit Veteran Recovery Plans.
• Monitor bed utilization to maintain 90%+ monthly occupancy.
• Oversee attendance and ensure case management services were attended.
• Ensure discharge documentation is completed accurately and submitted timely.
• Provide operational support and manage staff coverage, volunteers, and interns.
• Collaborate with outpatient clinical staff to assess behavioral concerns.
• Respond to emergencies after hours as needed.
• Prepare for inspections and address housing-related issues.
• Complete quarterly program metric reports and HMIS entries.
• Attend VA meetings and support system-level coordination.
• Provide ongoing performance feedback and staff development.
• Other duties as assigned.

Skills

Bachelor's degree

Communication skills

Leadership

HMIS experience

Transportation

Education

Bachelor’s degree in human services

Four years related experience

Tools

Electronic Health Records

Job description

Old Pueblo Community Services in Tucson, AZ seeks a Program Manager to lead veteran-focused housing and support services under VA contracts. You will supervise staff, coordinate referrals, manage admissions, and ensure regulatory compliance across programs.

The role requires strong leadership, excellent communication, and experience with case management and HMIS; you will partner with clinical teams, oversee performance metrics, and prepare quarterly reports.