Impactful Veteran Case Manager II

USVETS Phoenix; Phoenix (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Generous PTO

Job summary

U.S.VETS Phoenix is hiring a Case Manager II to provide trauma-informed, strengths-based support to veterans facing housing instability, trauma, and mental health challenges. You will conduct assessments, develop individualized service plans, and coordinate services with the VA, landlords, and treatment providers.

You will also conduct regular one-on-one meetings, house calls to project-based and scattered-site units, transport clients as needed, facilitate life skills groups, and document all

Qualifications

• Bachelor’s degree in social work, psychology, counseling, or related field.
• At least two years of work experience in case management or related social services roles.
• Ability to pass background checks for programs involving incarcerated/recently released clients.
• Strong communication, documentation, and organizational skills.
• Proficiency in Microsoft Office and electronic records systems.
• Valid driver’s license with clean driving record; able to complete driver training.
• Experience with homeless, veteran, or justice‑involved populations is a plus.
• Certification in Substance Abuse Counseling (e.g., CCAPP, CAADE) is a plus.

Responsibilities

• Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs.
• Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet goals.
• Provide regular one-on-one meetings with clients and conduct home visits (project-based and scattered-site housing).
• Transport clients in company vehicles to appointments, interviews, court appearances and other meetings as needed.
• Facilitate life skills groups and/or therapeutic groups for veteran populations.
• Document all services and critical incident reports using MCR and other electronic records systems.

Skills

Case management

Trauma-informed care

Documentation

Microsoft Office

Education

Bachelor’s degree in social work, psychology, counseling, or related field

Tools

MCR

Electronic records systems

Job description

U.S.VETS Phoenix is hiring a Case Manager II to provide trauma-informed, strengths-based support to veterans facing housing instability, trauma, and mental health challenges. You will conduct assessments, develop individualized service plans, and coordinate services with the VA, landlords, and treatment providers.

You will also conduct regular one-on-one meetings, house calls to project-based and scattered-site units, transport clients as needed, facilitate life skills groups, and document all