Veteran Outreach Coordinator

AppleOne; Los Angeles (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

AppleOne Employment Services is seeking a compassionate Veteran Outreach Coordinator in Los Angeles, CA. The role focuses on serving Veterans, families, and caregivers by connecting them with healthcare, housing, VA benefits, and behavioral health resources.

The position is full-time and field-based, requiring travel across Southern California. The ideal candidate will manage ~50 participants, conduct outreach, coordinate referrals, and document case notes in a mission-driven nonprofit setting.

Qualifications

• Bachelor’s degree from an accredited college or university.
• Minimum of two years of experience working with Veterans, individuals with disabilities, older adults, or an equivalent combination of education and experience.
• Understanding of Veteran culture, military transitions, and challenges affecting Veteran well-being.
• Strong interpersonal, written, and verbal communication skills.
• Ability to recognize sensitive situations, use sound judgment, and follow established escalation procedures.
• Strong organizational skills with the ability to manage multiple priorities and maintain accurate records.
• Working knowledge of disability rights, fair housing principles, and independent living resources.
• Proficiency with Microsoft Office, Google Workspace, and general computer applications.
• Reliable transportation, a valid driver’s license, and applicable vehicle insurance.
• Ability to travel throughout the assigned county for outreach, participant meetings, and partner coordination.
• Professional, dependable, compassionate, and comfortable working independently in a community-based setting.

Responsibilities

• Maintain an active caseload of approximately 50 participants, providing ongoing engagement, follow-up, and resource coordination.
• Conduct field outreach throughout the assigned county to identify and support Veterans, eligible family members, and caregivers in need of services.
• Build and maintain relationships with community organizations, VA resources, service providers, and local partners.
• Complete approved screenings and needs assessments, then connect participants with appropriate healthcare, housing, benefits, and support services.
• Recognize potential behavioral health concerns or suicide risk indicators and elevate concerns according to established protocols.
• Maintain accurate participant documentation, referral tracking, case notes, and program reporting.

Skills

Veteran outreach

Case coordination

Community engagement

Communication skills

Team collaboration

Driver smiling?

Education

Bachelor’s degree

Tools

Microsoft Office

Google Workspace

Job description

Job Summary

We are seeking a compassionate and resourceful Veteran Outreach Coordinator for a full-time direct hire opportunity in Los Angeles, CA. This role supports Veterans, eligible family members, and caregivers throughout Southern California by connecting them with critical resources related to healthcare, housing stability, VA benefits, behavioral health support, and independent living.

This is a meaningful community-based position for someone who is passionate about serving the Veteran population and helping individuals navigate services during challenging life transitions. The Veteran Outreach Coordinator will work in a supportive, mission-driven nonprofit environment with collaborative leadership, ongoing training, and a strong focus on community impact. This opportunity is ideal for a dependable professional who enjoys field outreach, relationship building, case coordination, and making a measurable difference in the lives of underserved individuals.

Key Responsibilities

• Maintain an active caseload of approximately 50 participants, providing ongoing engagement, follow-up, and resource coordination.
• Conduct field outreach throughout the assigned county to identify and support Veterans, eligible family members, and caregivers in need of services.
• Build and maintain relationships with community organizations, VA resources, service providers, and local partners.
• Complete approved screenings and needs assessments, then connect participants with appropriate healthcare, housing, benefits, and support services.
• Recognize potential behavioral health concerns or suicide risk indicators and elevate concerns according to established protocols.
• Maintain accurate participant documentation, referral tracking, case notes, and program reporting.

Compensation and Benefits

• Pay Rate: $20.00 to $25.00 per hour.
• Schedule: Full-time, 40 hours per week.
• Employment Type: Direct hire, non-exempt.
• Location: Los Angeles, CA.
• Travel: Field-based outreach may account for up to 60 percent of the workweek throughout the assigned county.

Required Qualifications and Skills

• Conduct community outreach and participant engagement for Veterans and eligible family members.
• Coordinate referrals, warm hand-offs, service navigation, and follow-up support.
• Manage participant documentation, caseload tracking, and program reporting.
• Collaborate with mental health professionals, community partners, and service providers.
• Bachelor’s degree from an accredited college or university.
• Minimum of two years of experience working with Veterans, individuals with disabilities, older adults, or an equivalent combination of education and experience.
• Understanding of Veteran culture, military transitions, and challenges affecting Veteran well-being.
• Strong interpersonal, written, and verbal communication skills.
• Ability to recognize sensitive situations, use sound judgment, and follow established escalation procedures.
• Strong organizational skills with the ability to manage multiple priorities and maintain accurate records.
• Working knowledge of disability rights, fair housing principles, and independent living resources.
• Proficiency with Microsoft Office, Google Workspace, and general computer applications.
• Reliable transportation, a valid driver’s license, and applicable vehicle insurance.
• Ability to travel throughout the assigned county for outreach, participant meetings, and partner coordination.
• Professional, dependable, compassionate, and comfortable working independently in a community-based setting.

Preferred Qualifications

• Experience with suicide prevention, behavioral health resources, or social service navigation.
• Familiarity with VA benefits, Veteran services, and local community resources.
• Bilingual English and Spanish skills.
• Experience developing individualized support plans, safety strategies, or independent living resource plans.
• Strong problem-solving skills and the ability to build trust with individuals from diverse backgrounds.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.