Veteran Care Navigator - Peer Support & Care Coordination

Brightli; Springfield (MO); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Additional Perks & Benefits

Job summary

Brightli is seeking a Veteran Care Navigator in Springfield, MO to provide in-person peer support to veterans, help access behavioral health services, and coordinate transitions across care levels. You will collaborate with veteran-serving organizations, advocate for clients, and maintain documentation in line with quality standards, while participating in trauma-informed, person-centered care.

Qualified candidates bring a bachelor's in human services or equivalent experience, military veteran

Qualifications

• Bachelor’s degree in a human services field or five years of experience in the behavioral health field.
• Military veteran status is required.
• State Certified Veteran Support Specialist credential or willingness and ability to obtain certification upon hire.
• Demonstrated military cultural competency and a strong understanding of veteran-serving organizations, community resources, and services available within and outside the CCBHC.
• Engaging, energetic, and professional approach to building productive relationships with clients, families, colleagues, and community partners.
• Strong customer service, professional etiquette, teamwork, time-management, and prioritization skills.
• Ability to navigate complex situations, solve problems, and make effective decisions.
• Effective written, verbal, in-person, and virtual communication skills.
• Ability to attend in-person meetings.
• Successful completion of required criminal record, driving record, and abuse and neglect screenings.

Responsibilities

• Provide in-person peer support, recovery education, advocacy, and targeted case management to veterans and members of the armed services using trauma-informed, person-centered, and shared-decision-making approaches.
• Connect veterans and their families with outpatient counseling, Veterans Affairs health providers, System programs, and other community-based resources that address their individualized needs.
• Build collaborative relationships with veteran-serving organizations, community partners, funders, and internal stakeholders to increase awareness of CCBHC services and facilitate referrals into care.
• Engage eligible individuals and their families in available services while identifying and addressing barriers through brief, solution-focused emotional support.
• Coordinate care across intensive and community-based behavioral health settings to support continuity of care, successful transitions, and meaningful client engagement.
• Assess safety risks, including danger to self or others, and provide appropriate safety management interventions, referrals, and linkages until the individual is stabilized or in a safe environment.
• Collaborate with CCBHC clinical teams and leadership to ensure individuals remain connected to treatment, recovery supports, and other needed resources.
• Support the development and continuous improvement of CCBHC programs, workflows, documentation practices, resource databases, and provider networks.
• Deliver services and maintain documentation in accordance with quality standards, contractual requirements, key performance indicators, applicable regulations, and CCBHC core service obligations.

Skills

Peer support

Trauma-informed care

Care coordination

Advocacy

Community outreach

Documentation

Education

Bachelor’s degree in a human services field

Military veteran status

Job description

Brightli is seeking a Veteran Care Navigator in Springfield, MO to provide in-person peer support to veterans, help access behavioral health services, and coordinate transitions across care levels. You will collaborate with veteran-serving organizations, advocate for clients, and maintain documentation in line with quality standards, while participating in trauma-informed, person-centered care.

Qualified candidates bring a bachelor's in human services or equivalent experience, military veteran