Veteran Care Navigator

Burrell Behavioral Health; Springfield (MO); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Employee Assistance Program

Mileage Reimbursement

Employee Discounts

Workplace Culture

Additional Perks & Benefits

Job summary

Burrell Behavioral Health is seeking a Veteran Care Navigator in Springfield, MO to provide in-person peer support to veterans, connect them with outpatient and VA resources, and coordinate care across behavioral health settings. The role emphasizes trauma-informed, person-centered care and strong collaboration with veteran-serving organizations and community partners.

The position requires a Bachelor's degree in a human services field or five years in behavioral health, and a State Certified

Qualifications

• Bachelor’s degree in a human services field or five years of experience in the behavioral health field.
• State Certified Veteran Support Specialist credential or willingness to obtain certification on hire.
• Demonstrated military cultural competency and knowledge of veteran-serving organizations.

Responsibilities

• Provide in-person peer support, recovery education, advocacy, and targeted case management to veterans and service members using trauma-informed, person-centered approaches.
• Connect veterans and families with outpatient counseling, VA health providers, system programs, and community resources to meet individualized needs.
• Build collaborations with veteran-serving organizations, community partners, funders, and internal stakeholders to improve awareness and referrals into care.
• Engage eligible individuals and families in available services while addressing barriers through brief, solution-focused emotional support.
• Coordinate care across intensive and community-based behavioral health settings to support continuity and transitions.

Skills

Military veteran status

Veteran cultural competency

Communication skills

Customer service

Education

Bachelor's degree in a human services field

Job description

Job Description:Job Title: Veteran Care NavigatorLocation: Springfield, MODepartment: Adult Community ServicesEmployment Type: Full-time.Job Summary:The Veteran Care Navigator provides in-person peer support to veterans and members of the armed services, helping individuals access behavioral health services, transition smoothly between levels of care, and connect with valuable community resources. This role strengthens Certified Community Behavioral Health Clinic services through veteran outreach, education, advocacy, care coordination, and trauma-informed support. Join a compassionate, collaborative team committed to creating a safe, supportive network that empowers veterans and their families throughout recovery..This position offers…Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costMileage Reimbursement – Company paid for work functions requiring travelEmployee Discounts – Hotels, Theme Parks & Attractions, College TuitionWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforceAdditional Perks & Benefits - Scroll down to bottom of this post to learn more.Key Responsibilities:Provide in-person peer support, recovery education, advocacy, and targeted case management to veterans and members of the armed services using trauma-informed, person-centered, and shared-decision-making approaches.Connect veterans and their families with outpatient counseling, Veterans Affairs health providers, System programs, and other community-based resources that address their individualized needs.Build collaborative relationships with veteran-serving organizations, community partners, funders, and internal stakeholders to increase awareness of CCBHC services and facilitate referrals into care.Engage eligible individuals and their families in available services while identifying and addressing barriers through brief, solution-focused emotional support.Coordinate care across intensive and community-based behavioral health settings to support continuity of care, successful transitions, and meaningful client engagement.Assess safety risks, including danger to self or others, and provide appropriate safety management interventions, referrals, and linkages until the individual is stabilized or in a safe environment.Collaborate with CCBHC clinical teams and leadership to ensure individuals remain connected to treatment, recovery supports, and other needed resources.Support the development and continuous improvement of CCBHC programs, workflows, documentation practices, resource databases, and provider networks.Deliver services and maintain documentation in accordance with quality standards, contractual requirements, key performance indicators, applicable regulations, and CCBHC core service obligations..Education, Experience, and/or Credential Qualifications:Bachelor’s degree in a human services field or five years of experience in the behavioral health field.Military veteran status is required.State Certified Veteran Support Specialist credential or willingness and ability to obtain certification upon hire..Additional Qualifications:Demonstrated military cultural competency and a strong understanding of veteran-serving organizations, community resources, and services available within and outside the CCBHC.Engaging, energetic, and professional approach to building productive relationships with clients, families, colleagues, and community partners.Strong customer service, professional etiquette, teamwork, time-management, and prioritization skills.Ability to navigate complex situations, solve problems, and make effective decisions.Effective written, verbal, in-person, and virtual communication skills.Ability to attend in-person meetings.Successful completion of required criminal record, driving record, and abuse and neglect screenings..Physical RequirementsSedentary work requiring the ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. The position involves sitting most of the time, with occasional walking or standing for brief periods.Position Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.