Veteran Care Navigator

BBH Burrell Behavioral Health; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

EAP services

Mileage reimbursement

Employee discounts

Culture of wellbeing

Additional perks

Job summary

Brightli is seeking a Veteran Care Navigator in Springfield, MO to provide in-person peer support, helping veterans access behavioral health services and navigate transitions between care levels. You will collaborate with community partners, families, and VA resources to ensure timely access to services and robust support networks for veterans and their families.

The role emphasizes trauma-informed, person-centered care, strong teamwork, and dedication to improving outcomes for veterans in a

Qualifications

• Bachelor’s degree in a human services field or five years of experience in behavioral health.
• State Certified Veteran Support Specialist credential or willingness to obtain certification upon hire.
• Military veteran status is required.

Responsibilities

• Provide in-person peer support, recovery education, advocacy, and case management for veterans using trauma-informed, person-centered approaches.
• Connect veterans with outpatient counseling, VA health providers, and community resources addressing their needs.
• Build relationships with veteran-serving organizations and stakeholders to increase awareness and referrals into care.
• Engage veterans and families, addressing barriers through solution-focused emotional support.
• Coordinate care across intensive and community-based settings to ensure continuity of care and meaningful engagement.
• Assess safety risks and provide appropriate interventions and referrals until stabilization.
• Collaborate with clinical teams to keep individuals connected to treatment and supports.
• Support development and improvement of programs, workflows, and networks.
• Deliver services and documentation in line with quality standards and regulations.

Skills

Military cultural competency

Customer service

Communication skills

Education

Bachelor’s degree in human services

Five years of behavioral health experience

Job description

Job Details

Job Title: Veteran Care Navigator

Location: Springfield, MO

Department: Adult Community Services

Employment Type: Full-time.

Job Summary: The Veteran Care Navigator provides in-person peer support to veterans and members of the armed services, helping individuals access behavioral health services, transition smoothly between levels of care, and connect with valuable community resources. This role strengthens Certified Community Behavioral Health Clinic services through veteran outreach, education, advocacy, care coordination, and trauma-informed support. Join a compassionate, collaborative team committed to creating a safe, supportive network that empowers veterans and their families throughout recovery.

Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities

• Provide in-person peer support, recovery education, advocacy, and targeted case management to veterans and members of the armed services using trauma-informed, person-centered, and shared-decision-making approaches.
• Connect veterans and their families with outpatient counseling, Veterans Affairs health providers, System programs, and other community-based resources that address their individualized needs.
• Build collaborative relationships with veteran-serving organizations, community partners, funders, and internal stakeholders to increase awareness of CCBHC services and facilitate referrals into care.
• Engage eligible individuals and their families in available services while identifying and addressing barriers through brief, solution-focused emotional support.
• Coordinate care across intensive and community-based behavioral health settings to support continuity of care, successful transitions, and meaningful client engagement.
• Assess safety risks, including danger to self or others, and provide appropriate safety management interventions, referrals, and linkages until the individual is stabilized or in a safe environment.
• Collaborate with CCBHC clinical teams and leadership to ensure individuals remain connected to treatment, recovery supports, and other needed resources.
• Support the development and continuous improvement of CCBHC programs, workflows, documentation practices, resource databases, and provider networks.
• Deliver services and maintain documentation in accordance with quality standards, contractual requirements, key performance indicators, applicable regulations, and CCBHC core service obligations.

Education, Experience, and/or Credential Qualifications

Bachelor’s degree in a human services field or five years of experience in the behavioral health field. Military veteran status is required. State Certified Veteran Support Specialist credential or willingness and ability to obtain certification upon hire.

Additional Qualifications

• Demonstrated military cultural competency and a strong understanding of veteran-serving organizations, community resources, and services available within and outside the CCBHC.
• Engaging, energetic, and professional approach to building productive relationships with clients, families, colleagues, and community partners.
• Strong customer service, professional etiquette, teamwork, time-management, and prioritization skills.
• Ability to navigate complex situations, solve problems, and make effective decisions.
• Effective written, verbal, in-person, and virtual communication skills.
• Ability to attend in-person meetings.
• Successful completion of required criminal record, driving record, and abuse and neglect screenings.

Physical Requirements

Sedentary work requiring the ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. The position involves sitting most of the time, with occasional walking or standing for brief periods.

About Brightli

Brightli is on a Mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

Brightli Snapshot

200 locations 4 states 19 subsidiaries and/or affiliates 5k+ employees

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

Position Perks & Benefits

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.