Veteran Care Admin Assistant — Frontline Medical Support

Artemis ARC; Aurora (CO); On-site; USD 30,000 - 36,000; Full time

Job summary

Artemis ARC is seeking a reliable Medical Support Assistant to support Veterans within the VA Eastern Colorado Health Care System. This on-site role in Aurora, CO involves front-line administrative duties across outpatient clinics, virtual care, and community care coordination.

The position requires strong attention to detail, effective communication, and a commitment to Veteran care. Sign-on bonus of $1,000 offered after 90 days, with repayment if leaving soon.

Qualifications

• U.S. citizenship required.
• High school diploma or GED required.
• English proficiency (oral and written).
• Basic medical terminology knowledge.
• Minimum 6 months customer service experience.
• At least 1 year clerical, call center, or healthcare administrative experience.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
• Typing speed of at least 50 WPM.
• Ability to pass a federal background investigation and obtain Tier 1 security clearance.

Responsibilities

• Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines.
• Receive and respond to incoming calls, secure messages, and Veteran inquiries.
• Conduct patient check-ins and check-outs.
• Review, verify, and update demographics, insurance, and other patient data in VA systems.
• Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM).
• Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments.
• Coordinate care across internal VA services and external providers when applicable.
• Maintain confidentiality and compliance with HIPAA and federal privacy regulations.

Skills

Customer service

English proficiency

Typing 50 WPM

Microsoft Office

Medical terminology

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Artemis ARC is seeking a reliable Medical Support Assistant to support Veterans within the VA Eastern Colorado Health Care System. This on-site role in Aurora, CO involves front-line administrative duties across outpatient clinics, virtual care, and community care coordination.

The position requires strong attention to detail, effective communication, and a commitment to Veteran care. Sign-on bonus of $1,000 offered after 90 days, with repayment if leaving soon.