Veteran Affairs Coordinator

Texas A&M University - San Antonio; San Antonio (TX); Sur place; USD 41 000 - 50 000; Plein temps

Résumé du poste

Texas A&M University - San Antonio is seeking a Veteran Affairs Coordinator in the Student Affairs department in San Antonio, TX. The role requires coordinating all services related to VA Educational Benefits, acting as a certifying official, and handling enrollment verification and documentation with federal/state offices.

The position involves advising veteran students, resolving pay/certification issues, and supporting outreach events and workshops on VA resources.

Qualifications

• Bachelor’s degree or higher required.
• Two years of related experience in managing records, student programs, or IT-related work preferred.

Responsabilités

• Coordinates services related to Veterans Affairs educational benefits including recruitment, registration, certification, and retention.
• Acting as a certifying official for VA Educational Benefits through VA Once.
• Requests, proofs, and distributes transcripts and enrollment verifications; verifies enrollment and residency to meet requirements.
• Monitors documents for enrollment certification with regional/state offices.
• Advises veteran students and helps resolve pay and certification problems.
• Assists in outreach events and workshops related to VA resources and benefits.

Connaissances

Veteran support experience

Verbal and written communication

Multitasking

Organizational and interpersonal

Formation

Bachelor’s degree or higher

Two years related experience

Outils

Microsoft Publisher

Adobe Acrobat

Description du poste

Job Title

Veteran Affairs Coordinator Agency Texas A&M University - San Antonio

Department

Student Affairs

Job Location

San Antonio, Texas

Job Type

Staff

Salary

$45,000

Job Description

Under general supervision, this position is responsible for providing exceptional customer service to students/faculty/staff who phone-in and/or email inquiries; offer information regarding state and federal Veterans Affairs Educational Benefits. Requires the ability to process a high volume of data through various sources with the ability to analyze and anticipate complex issues. Requires attention to detail with a high degree of accuracy with routine and repetitive tasks.

Responsibilities

• Coordinates all services relating to Veteran's Affairs educational benefits including recruitment, registration, certification, and retention.
• Acting as a certifying official for VA Educational Benefits through VA Once.
• Requests, proofs, and distributes student-requested transcripts; produces official letters verifying student enrollment history; verifies official class grades and proof of residency in order to meet federal and/or state requirements.
• Monitors and completes documents required by the Regional and State Veterans Office for enrollment certification of V.A. students.
• Monitors and verifies veteran student enrollment and report to Veterans Administration (VA); ensures courses are not being repeated and are a part of the approved major program; monitors student progress and attendance.
• Advises veteran students and helps resolve pay and certification problems.
• Processes a high volume of data through various sources with the ability to analyze and anticipate complex issues.
• Demonstrates attention to detail with a high degree of accuracy with routine and repetitive tasks.
• Assists with the planning and execution of outreach events related to veteran's education benefits, resources and on-campus support.
• Assists in the presentation of workshops/orientations for students/ community/ faculty and staff over VA resources, support, student programming, and guidelines.
• Helps provide guidance and coordination of on-campus programming for students in a wide range of topics in addition to VA benefits.
• Conducts peer program reviews and participates in association.
• Prepares written correspondence/reports such as letters to veterans and the VA with regards to the certification process, policies and/or procedures.
• Assists with the presentation of workshops/orientation for students/community/faculty and staff over VA Education Benefits and guidelines conference/workshops to identify best practices.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Required Education and Experience

Bachelor’s degree or higher in related field. Two (2) years of related experience in managing records, student programs, and/or working in information technology.

Preferred Education and Experience

Two (2) years of related experience in higher education.

Knowledge, Skills and Abilities

• Experience serving veterans; ability to effectively communicate with the military community as well as all levels of management.
• Excellent verbal, written communication skills along with Microsoft Publisher and Adobe Acrobat software.
• Ability to multitask and work cooperatively with others.
• Strong verbal and written communication skills, organizational and interpersonal skills.

Licensing / Professional Certification

• May require a valid driver's license.

Physical Requirements

• Ability to lift and carry 50 lbs. as a part of recruiting and marketing tent display responsibilities.

Supervision of Others

This position may supervise employees.

Other Requirements

• Bilingual speaker preferred.

Summary of Employee Benefits

www.tamusa.edu/human-resources/documents/Summary-of-Employees-Benefits1.pdf

Texas A&M University-San Antonio values community engagement and encourages applicants who are committed to advancing the well-being and prosperity of our communities.

Equal Opportunity/Veterans/Disability Employer.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

The Texas A&M University System is one of the largest systems of higher education in the nation, with a statewide network of twelve universities, eight state agencies, a comprehensive health science center, Texas A&M-Fort Worth and Texas A&M-RELLIS. The A&M System is committed to providing an educational and work environment that is conducive to the personal and professional development of each employee. Each member institution provides equal opportunity and access to all students, employees and prospective employees.

The Texas A&M System is an Equal Opportunity/ Veterans/ Disability Employer.