Vet Front Desk Specialist: Appointment & Client Care

WellHaven; Coon Rapids (MN); Hybrid; USD 25.000 - 30.000; Vollzeit

Zusammenfassung

WellHaven is seeking a friendly receptionist to warmly greet clients and manage the scheduling of appointments. You will educate clients on preventive care options and support cashiering, charting, and coordination with the veterinary team.

The role emphasizes building client relationships, handling high call volumes, and ensuring a smooth call-to-appointment process in a hospital environment.

Qualifikationen

• Front desk reception experience or call center experience preferred.
• Ability to convert calls to appointments and maintain client relationships.
• Proficiency with basic computer tools and scheduling systems.

Aufgaben

• Greet clients and patients warmly and manage the reception area.
• Manage incoming calls, schedule appointments, and promote care plans.
• Perform cashier duties and daily cash reconciliation.
• Maintain accurate patient records and assist with client education.
• Support outpatient flow and coordinate with veterinary team.

Kenntnisse

Customer service

Phone etiquette

Communication

Typing 40 wpm

Multitasking

Tech savvy

Ausbildung

High School Diploma or equivalent

Tools

MS Office (Word, Excel)

Email systems

PIMs / Scheduling software

Jobbeschreibung

WellHaven is seeking a friendly receptionist to warmly greet clients and manage the scheduling of appointments. You will educate clients on preventive care options and support cashiering, charting, and coordination with the veterinary team.

The role emphasizes building client relationships, handling high call volumes, and ensuring a smooth call-to-appointment process in a hospital environment.