Veterinary ER Customer Experience Specialist

Veterinary Emergency Group The PC; Lynnwood (WA); Presencial; USD 26 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401K match

Health and wellness benefits

Travel stipend

Student loan repayment

Paid parental leave

Flexible work schedules

Referral program

VEG swag

Resumo da oferta

Veterinary Emergency Group in Lynnwood, WA is seeking a Customer Experience Coordinator to define the patient and client journey across in-person, phone, and digital touchpoints. You will drive warm, efficient interactions and coordinate with clinicians to ensure outstanding care for pets and their families.

You bring 2+ years in customer service, comfort with practice management software, and a calm, organized demeanor for a high-energy ER environment.

Qualificações

• 2+ years of experience in a customer service role.
• Advanced knowledge in computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communicator; able to interact positively with anyone.
• Able to multitask and thrive amid chaos.
• High emotional intelligence; able to read a room and adapt.
• Willing to work in a noisy environment with odors.
• Availability to work nights, weekends, and holidays on a rotating basis.

Responsabilidades

• Greet customers with warmth and urgency in person, phone, or online.
• Oversee all customer communications and route urgent calls to a doctor quickly.
• Deliver personalized, memorable experiences and say yes to customer needs.
• Listen with empathy, resolve concerns promptly, and anticipate issues.
• Keep clinicians updated on customer needs for a seamless care experience.
• Provide confidential guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting information.
• Follow up after visits to check on pet care and strengthen relationships.
• Capture special moments and create lasting connections with customers.

Conhecimentos

Customer service

Communication

Organization

Multitasking

Emotional intelligence

Adaptability

Night/weekend availability

Ferramentas

Practice management software

Descrição da oferta de emprego

Veterinary Emergency Group in Lynnwood, WA is seeking a Customer Experience Coordinator to define the patient and client journey across in-person, phone, and digital touchpoints. You will drive warm, efficient interactions and coordinate with clinicians to ensure outstanding care for pets and their families.

You bring 2+ years in customer service, comfort with practice management software, and a calm, organized demeanor for a high-energy ER environment.