Vet Clinic CSR - No Weekends, Calm & Helpful

Amerivet; Wells (ME); Hybrid; USD 25,000 - 29,000; Full time

Job summary

AmeriVet's Wells Dog and Cat Hospital in Wells, ME is seeking a full-time Customer Service Representative to be the first point of contact for clients, handling phone and in-person interactions, scheduling, and general admin tasks.

The role requires friendly phone etiquette, strong multitasking, attention to detail, and basic computer skills. Veterinary software knowledge (Avimark/Cornestone) is a plus. HS diploma required; prior CSR experience preferred.

Qualifications

• Professional and friendly phone etiquette.
• No weekends, late evenings, or emergency after-hours.
• Ability to prioritize and complete tasks simultaneously.
• Ability to problem solve and adapt to multiple situations.
• HS Diploma or educational equivalent.
• Excellent customer service skills.
• Computer efficiency.
• Very detail-oriented.
• Preferred: Veterinary EMR experience (Avimark, Cornerstone).
• Preferred: 1 year of CSR experience.
• Preferred: Knowledge of veterinary terminology and procedures.

Responsibilities

• Answers incoming calls, transfers calls, pages staff, and manages messages.
• Handles client check-ins/appointments and lobby triage.
• Accepts payments and maintains a cash drawer.
• Maintains client and pet records and supports admin tasks (scanning, faxing, emailing).
• Provides compassionate, professional service to clients.
• Escalates issues to supervisors as needed.

Skills

Phone etiquette

Customer service

Task prioritization

Problem solving

Communication

Computer skills

Detail orientation

Veterinary EMR (Avimark, Cornerstone)

Education

HS Diploma or equivalent

Tools

Avimark

Cornerstone

Job description

AmeriVet's Wells Dog and Cat Hospital in Wells, ME is seeking a full-time Customer Service Representative to be the first point of contact for clients, handling phone and in-person interactions, scheduling, and general admin tasks.

The role requires friendly phone etiquette, strong multitasking, attention to detail, and basic computer skills. Veterinary software knowledge (Avimark/Cornestone) is a plus. HS diploma required; prior CSR experience preferred.