Customer Service Representative

150327 Wells Dog and Cat Hospital; Maine; On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

Paid time off and holidays

401(k) matching

Student loan assistance

Job summary

Wells Dog and Cat Hospital in Maine is seeking a Full Time Customer Representative to join our team. This is not just a job for us, it's a way of life!

As the primary contact at our clinic, you will warmly greet clients, answer a multi-line phone system, schedule appointments, and process payments while keeping accurate client and pet records. We maintain a supportive, no-weekends, no late-evening schedule.

Qualifications

• HS Diploma or educational equivalent.
• Excellent customer service and phone etiquette.
• Professional and friendly communication.
• Ability to multitask and prioritize.
• Experience with veterinary EMR (Avimark, Cornerstone) preferred.
• One year of customer service experience preferred.
• No weekends, late evenings or emergency after-hours.

Responsibilities

• Manage appointment scheduling, client education, and lobby triage to keep a productive schedule.
• Operate a multi-line telephone system and route calls to staff.
• Answer calls, place callers on hold, transfer calls, and page staff as needed.
• Obtain and route messages for veterinarians and staff.
• Provide empathetic, courteous service and stay calm in emergencies.
• Process payments and maintain a balanced cash drawer.
• Maintain accurate client and pet records and support administrative tasks.
• Complete all tasks as assigned by supervisors.

Skills

Phone etiquette

Customer service

Multitasking

Problem solving

Computer skills

Education

HS Diploma or equivalent

Tools

Avimark

Cornerstone

Job description

Wells Dog and Cat Hospital is seeking a Full Time Customer Representative to join our team. This is not just a job for us, it's a way of life!

Job Description

We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction - whether over the phone or in person - results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. NO weekends, late evenings or emergency coverage after hours!

CSR Responsibilities

• Understand(s), communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
• Operates multiple-line telephone system.
• Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately.
• Takes and routes messages for veterinarians and staff members.
• Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous.
• Remains calm and collected in the face of emergency situations.
• Ultimately, it is the CSR who creates a good first and last impression on our clients.
• Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
• Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
• Complete all tasks as assigned by the supervisor(s).

Qualifications & Requirements

• Professional and friendly phone etiquette
• No weekends or late evenings!
• Ability to properly prioritize and complete tasks simultaneously
• Ability to problem solve and adapt to multiple situations
• HS Diploma or educational equivalent
• Excellent customer service skills
• Computer efficiency
• Very detail-oriented
• Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
• Preferred: One year of customer service representative experience
• Preferred: Knowledge of veterinary medical terminology and procedures
• Pay Range: $18.00-$21.00

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in their communities.

Here's what you can expect when you join our team

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive.

Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

At AmeriVet we believe thriving teams build thriving communities.

You will have the tools, resources and opportunities to grow your career - no matter where you start.