Vet Client Services Rep - Front Desk + Stock Ownership

Suveto; Woodbridge (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Pet care discounts

401K with true match up to 4%

VSOP grants

SUVETO’S VETERINARY STOCK OWNERSHIP PL

Job summary

Minnieville Animal Hospital, part of the Suveto network of hospitals, is seeking an experienced full-time Client Services Representative to join our team in Woodbridge, VA. We are a full-service veterinary hospital committed to delivering high-quality care including dental, vaccinations, surgery and urgent care.

The Client Services Representative will provide high-quality customer service, support doctors and staff, and look for ways to continually improve service delivery to ensure clients are

Qualifications

• High School Diploma or equivalent.
• Previous experience in client services.
• At least 1 year working within a veterinary field is preferred.
• Must be computer literate with ability to navigate new software.
• Excellent communication skills and ability to multi-task.
• Team player and able to work well within a team environment.

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients. Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Skills

Client services

Communication skills

Multi-tasking

Teamwork

Computer literacy

Veterinary field experience

Education

High School Diploma or equivalent

Job description

Minnieville Animal Hospital, part of the Suveto network of hospitals, is seeking an experienced full-time Client Services Representative to join our team in Woodbridge, VA. We are a full-service veterinary hospital committed to delivering high-quality care including dental, vaccinations, surgery and urgent care.

The Client Services Representative will provide high-quality customer service, support doctors and staff, and look for ways to continually improve service delivery to ensure clients are