Vet Client Services Rep — Flexible Schedule & CE Support

Rarebreed Veterinary Partners; Shelton (NE); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with a total company match up

Generous paid time off and flexible in

Continuing education allowance and/pro

Mental Health Resources

Company paid bonding leave

Job summary

Shelton Veterinary Center in Shelton, CT is seeking a compassionate Client Service Representative to join our Rarebreed clinic family. You will greet clients, manage multi-line calls, prepare files, and handle invoices while delivering exceptional care for pets and their families.

This role requires a high school diploma; veterinary receptionist experience is preferred but not required. We offer a supportive team, training, and benefits including health insurance and PTO.

Qualifications

• High school diploma or equivalent.
• Previous experience as veterinary receptionist/CSR preferred but not required.
• Significant experience with basic office functions in a busy office environment.

Responsibilities

• Answer telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
• Warmly greets clients.
• Prepares patient files.
• Receives and relays client correspondence and updates client financial records.
• Answers client’s inquiries about basic animal care questions and routine procedures.
• Educates clients on over-the-counter products such as flea and tick preventions.
• Admits patients and handles medical records entries accurately.
• Prepares client invoices for services performed.
• Handles payment transactions.
• Receives and relays telephone, fax, and email messages accurately and promptly.

Skills

Strong communication

Customer service

Team player

Compassion for pets

Multi-line phone system

Education

High school diploma or equivalent

Job description

Shelton Veterinary Center in Shelton, CT is seeking a compassionate Client Service Representative to join our Rarebreed clinic family. You will greet clients, manage multi-line calls, prepare files, and handle invoices while delivering exceptional care for pets and their families.

This role requires a high school diploma; veterinary receptionist experience is preferred but not required. We offer a supportive team, training, and benefits including health insurance and PTO.