Veterinary Client Experience Specialist

Heartland Veterinary Partners; Vernon (CT); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Town and Country Veterinary Associates in Vernon, CT seeks a Client Service Representative to deliver exceptional client experiences and support day-to-day clinic administration. You’ll manage front desk duties, appointment scheduling, client communications, and medical record maintenance, ensuring smooth operations and compassionate care.

The role requires weekend availability, a high school diploma or equivalent, and prior veterinary office experience is preferred.

Qualifications

• Demonstrates patience and empathy when interacting with clients and patients.
• Works cooperatively with Doctors and staff to ensure smooth clinic operations.
• Communicates clearly with clients and teammates to convey instructions.
• Listens actively to client needs and doctor guidance to support patient care.
• Keeps accurate records and manages multiple tasks efficiently.
• Strives to maintain high levels of client satisfaction and service quality.

Responsibilities

• Manages front desk operations, including visitor/telephone handling.
• Schedules appointments and maintains clinic workflow.
• Updates and maintains client/patient records and correspondence.
• Processes payments and manages accounts as needed.
• Welcomes clients with a warm, professional demeanor.
• Handles emergency situations in alignment with clinic policies.

Skills

Patience & compassion

Collaboration & teamwork

Communication

Active listening

Organization

Client satisfaction

Education

High school diploma or equivalent

Job description

Town and Country Veterinary Associates in Vernon, CT seeks a Client Service Representative to deliver exceptional client experiences and support day-to-day clinic administration. You’ll manage front desk duties, appointment scheduling, client communications, and medical record maintenance, ensuring smooth operations and compassionate care.

The role requires weekend availability, a high school diploma or equivalent, and prior veterinary office experience is preferred.