Venue Technology & Events Support Specialist

ASM Global; Elkhorn (WI); On-site; USD 25,000 - 39,000; Full time

Job summary

Legends Global is seeking an on-site IT support role to provide level 1 & 2 assistance for POS systems and related hardware. The role involves ensuring systems are operational during events, performing hardware replacements, and diagnosing software and firmware issues.

Strong communication and adaptability are essential for success in a fast-paced event environment. Candidates should be able to stand for long periods, lift up to 50 lbs, and work collaboratively with stakeholders across

Qualifications

• Requires strong analytical and problem-solving abilities.
• Ability to adapt quickly to changing environments.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office suite.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and escalate when necessary
• Initiates and implement improvements to areas of responsibility
• Conduct venue walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware & hardware errors and breakage
• Maintain a thorough knowledge of the organization and adheres to all standards and practices

Skills

Analytical thinking

Problem solving

Adaptability

Communication skills

MS Office

Walking/standing

Lifting 50 lbs

Tools

POS systems

Operating systems

Job description

Legends Global is seeking an on-site IT support role to provide level 1 & 2 assistance for POS systems and related hardware. The role involves ensuring systems are operational during events, performing hardware replacements, and diagnosing software and firmware issues.

Strong communication and adaptability are essential for success in a fast-paced event environment. Candidates should be able to stand for long periods, lift up to 50 lbs, and work collaboratively with stakeholders across