Live Event Venue Tech & POS Support Specialist

ASM Global; Mountain View (CA); On-site; USD 29,000 - 30,000; Full time

Job summary

Legends Global, based in Mountain View, CA, seeks a reliable service technician to provide level 1–2 POS support, run venue walk-throughs, and replace defective hardware during events. The role emphasizes physical stamina, clear communication, and safe work practices, including lifting up to 50 lbs.

You will diagnose software/firmware issues, implement improvements, and coordinate with internal and external teams to keep all systems operational before, during, and after events.

Qualifications

• Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.
• Must be able to adapt to environment changes immediately
• Highly effective oral presentation and written communication skills
• Working knowledge of Microsoft applications to include operating system, office systems
• Ability to be on feet and walk long distances
• Ability to lift at least 50 lbs.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and escalated when necessary
• Initiates and implement improvements to areas of responsibility
• Conduct venue walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware & hardware errors and breakage
• Maintain a thorough knowledge of the organization and adheres to all standards and practices

Skills

Adaptability

Communication

Physical stamina

Tools

Microsoft Office

Job description

Legends Global, based in Mountain View, CA, seeks a reliable service technician to provide level 1–2 POS support, run venue walk-throughs, and replace defective hardware during events. The role emphasizes physical stamina, clear communication, and safe work practices, including lifting up to 50 lbs.

You will diagnose software/firmware issues, implement improvements, and coordinate with internal and external teams to keep all systems operational before, during, and after events.