Live Venue Technology & Operations Specialist

asmglobal; West Palm Beach (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Legends Global is seeking a capable support professional to provide level 1 and 2 assistance for point-of-sale systems, ensuring systems are operational before, during, and after events. You will diagnose hardware and software issues, implement improvements, and maintain comprehensive knowledge of internal standards.

The role emphasizes rapid issue resolution, effective communication with stakeholders, and hands-on assistance across venue environments in the United States.

Qualifications

• Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion.
• Strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and escalating when necessary.
• Initiates and implement improvements to areas of responsibility.
• Conduct venue walk-through to ensure all systems are operational prior to and during all events.
• Replacement of defective hardware before, during and after events.
• Diagnoses of software, firmware & hardware errors and breakage.
• Maintain a thorough knowledge of the organization and adheres to all standards and practices

Skills

Analytical skills

Problem-solving

Time management

Verbal communication

Written communication

Stakeholder management

Job description

Legends Global is seeking a capable support professional to provide level 1 and 2 assistance for point-of-sale systems, ensuring systems are operational before, during, and after events. You will diagnose hardware and software issues, implement improvements, and maintain comprehensive knowledge of internal standards.

The role emphasizes rapid issue resolution, effective communication with stakeholders, and hands-on assistance across venue environments in the United States.