Venue Technology & Operations Lead

asmglobal; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Legends Global seeks a capable technical support professional to provide level 1 & 2 support for point-of-sale systems at live events. You will diagnose hardware/software issues, perform replacements, and ensure all systems are operational during events.

The role requires strong communication and the ability to walk long distances on venue floors. This position emphasizes rapid problem solving, incident response, and collaboration with venue staff to minimize downtime and maintain a smooth guest

Qualifications

• Solid analytical and problem-solving skills; ability to organize, manage, and complete multiple tasks efficiently.
• Strong verbal and written communication; ability to build relationships with internal and external stakeholders.
• Ability to adapt to environment changes immediately.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and elevate when necessary
• Initiates and implement improvements to areas of responsibility
• Conduct venue walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware & hardware errors and breakage
• Maintain a thorough knowledge of the organization and adheres to all standards and practices

Skills

Analytical thinking

Problem solving

Communication skills

Time management

Adaptability

Tools

Microsoft Office

Job description

Legends Global seeks a capable technical support professional to provide level 1 & 2 support for point-of-sale systems at live events. You will diagnose hardware/software issues, perform replacements, and ensure all systems are operational during events.

The role requires strong communication and the ability to walk long distances on venue floors. This position emphasizes rapid problem solving, incident response, and collaboration with venue staff to minimize downtime and maintain a smooth guest