Venue POS Support Specialist — Remote & Travel Ready

livenation; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, vision, dental

Free concert tickets

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

Live Nation is seeking a Venue Applications Support Analyst to keep PoS and related systems running smoothly across venues in the southeastern United States. The role is primarily remote with on-site engagements as needed, and involves travel to multiple venues for deployments and training.

Responsibilities include maintaining PoS data, diagnosing issues across software and hardware, and creating end-user guides. Strong Excel skills and customer service are essential, with up to 30% travel.

Qualifications

• 1+ year of PoS support experience.
• Strong Excel skills including formulas and pivot tables.
• Familiarity with multi-location food & beverage operations & basic accounting.
• Excellent written and verbal customer service skills.

Responsibilities

• Maintain PoS data (menus, pricing, discounts, credentials, venue layouts) with data integrity.
• Diagnose device issues across software/hardware/peripherals and document recurring problems.
• Author end-user guides and test software versions prior to release.
• Improve support processes for accuracy and timeliness.
• Staff an on-call helpdesk during peak windows, including after-hours rotation.
• Travel to venues for software implementations, training, and escalated support.

Skills

PoS support

Excel (pivot tables)

Attention to detail

Customer service

Troubleshooting under limited info

Willingness to travel

Education

Technology-related degree/certificate

Tools

Appetize POS

Micros POS

Job description

Live Nation is seeking a Venue Applications Support Analyst to keep PoS and related systems running smoothly across venues in the southeastern United States. The role is primarily remote with on-site engagements as needed, and involves travel to multiple venues for deployments and training.

Responsibilities include maintaining PoS data, diagnosing issues across software and hardware, and creating end-user guides. Strong Excel skills and customer service are essential, with up to 30% travel.