Venue Applications Support Specialist

Live Nation Entertainment Inc; United States; Hybride; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health benefits

Concert tickets

Paid time off

401(k) with company match

Stock reimbursement

Parental/Caregiver leave

Tuition reimbursement (School of Live)

Résumé du poste

Live Nation Entertainment Inc is seeking a Venue Applications Support Analyst to ensure PoS systems function smoothly at venues, from data entry to issue resolution. The role balances remote work with periodic on-site venue support across the U.S.

You will support Appetize and Micros PoS, create user guides, and participate in after-hours on-call coverage for events. A hospitality/tech background and travel up to 30% are expected.

Qualifications

• Minimum 1-year experience supporting PoS systems (preferably Appetize and/or Micros).
• Exceptional attention to detail for identifying patterns and curating obscure system data.
• Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables.
• Experience with food and beverage business operations, ideally multi-location enterprises.
• Diligence in troubleshooting complex problems with little information to reach resolution.
• Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business.
• Identify risk of missing deadlines and collaboratively exchange tasks with teammates.
• Outstanding customer service etiquette through written and verbal communications.
• Positive, driven attitude; focus on opportunity in difficulty—not difficulty in an opportunity.
• Basic familiarity with Accounting practices (can balance finances/inventory, etc.).
• Degree/Certificate relevant to technology will help; not required.
• Willingness to travel up to 30%.

Responsabilités

• Input PoS data: menu items, prices, discounts, employee credentials, venue layouts, etc.; maintain data integrity.
• Diagnose device malfunctions including software, hardware, and peripherals.
• Author end-user guides to improve understanding and usability of the system for operators.
• Test new versions of software frequently and thoroughly.
• Document frequency of issues and elevate systemic problems accordingly.
• Establish processes for completing support tasks with improved accuracy and timeliness.
• Lead on-call helpdesk hotline during peak support times.
• Provide exceptional customer service to users with varying technical aptitude.
• Travel to venues for software implementations and support.

Connaissances

POS systems

Excel

Pivot tables

Customer service

Attention to detail

Troubleshooting

Travel willingness

Multi-location ops

Data integrity

Task prioritization

Formation

Technology degree (helpful)

Outils

Appetize

Micros

Description du poste

Live Nation Entertainment Inc is seeking a Venue Applications Support Analyst to ensure PoS systems function smoothly at venues, from data entry to issue resolution. The role balances remote work with periodic on-site venue support across the U.S.

You will support Appetize and Micros PoS, create user guides, and participate in after-hours on-call coverage for events. A hospitality/tech background and travel up to 30% are expected.