Venue Operations Leader - Drive Guest Experience & Profit

Topgolf; Waco (TX); On-site; USD 75,000 - 115,000; Full time

Benefits offered by this job

Free Play & 1/2 price food

Health, dental, vision, 401(k) team-m​

Free mental well-being platform

Job summary

Topgolf in Waco, TX seeks an Assistant General Manager to lead daily venue operations with autonomy and accountability. You will oversee department managers across food & beverage, guest experience, and events, while building a high-performance team that delivers best-in-class guest experiences.

You will forecast sales and expenses, coach leaders, and ensure brand standards. A strong track record in high-volume, multi-unit venue management is required, with flexibility for evenings and weekends.

Qualifications

• 5+ years of restaurant, hotel, or entertainment venue management experience.
• At least 2 recent years as an Assistant General Manager or General Manager in a multi-unit operation.
• Ability to obtain required licenses and certifications for your location.
• Must be 21 years of age or older as required by state or local law.
• Bachelor’s degree in a related field preferred; equivalent combination of education and professional experience will be considered.

Responsibilities

• Lead venue operations across all departments, guest experience, food & beverage, and events.
• Coach and develop direct reports across the venue and hold leaders accountable.
• Forecast and manage sales and expenses; drive profitability using business metrics.
• Represent the Topgolf brand and engage with community partners to build brand presence.

Skills

Leadership

Guest Experience

Performance Metrics

Forecasting

Hiring & Training

Education

Bachelor’s degree in related field

Equivalent combination of education and experience

Job description

Topgolf in Waco, TX seeks an Assistant General Manager to lead daily venue operations with autonomy and accountability. You will oversee department managers across food & beverage, guest experience, and events, while building a high-performance team that delivers best-in-class guest experiences.

You will forecast sales and expenses, coach leaders, and ensure brand standards. A strong track record in high-volume, multi-unit venue management is required, with flexibility for evenings and weekends.