Venue Operations & Conversion Leader

ASM Global; Tempe (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

Legends Global seeks a strategic, hands-on Director of Operations for Mesa Convention Center in Mesa, AZ. You will oversee engineering, safety, custodial, and parking, partnering with clients and vendors to deliver premier event experiences.

You will lead annual budgets, drive improvements, ensure regulatory compliance, and coordinate across departments to scale operations for conventions, concerts, and large outdoor events.

Qualifications

• Bachelor's degree in Facility Management, Engineering, Business Administration or related field preferred.
• 7–10+ years of progressive experience in venue, facility, or event operations within arenas, convention centers, amphitheaters, or similar environments.
• 3–5+ years of leadership experience managing cross-functional teams.
• Experience overseeing large-scale live events, including conventions, concerts, and multi-day programs.

Responsibilities

• Direct and oversee all aspects of venue operations, including Engineering, Building & Grounds, Technical Services, Public Safety, Security, Custodial Services, and Parking.
• Coordinate operational activities with internal departments, promoters, clients, and third-party vendors to ensure facility readiness and successful execution of all events.
• Establish and maintain operational standards, policies, and procedures to ensure consistency, efficiency, and compliance.
• Oversee the maintenance and integrity of the physical plant, including all systems, equipment, and infrastructure.
• Lead the development and execution of annual operating and capital budgets, including long-term planning for repairs and improvements.
• Drive a culture of safety, ensuring compliance with all applicable laws, codes, and regulations, including OSHA and fire/life safety standards.
• Partner with the General Manager and ownership group on operational strategy, capital planning, and long-term venue performance.
• Monitor KPIs related to operations, event execution, and guest experience, implementing continuous improvement initiatives.
• Support large-scale events including conventions, concerts, and outdoor programming, ensuring operational scalability across varying event types.

Skills

Organizational skills

Project management

Written and verbal communication

Staff supervision

Professional presentation

Excel

Maintenance software

Teamwork

Flexible hours

Education

Bachelor's degree in Facility Management, Engineering, Business Administration

Tools

Microsoft Office (Excel)

Maintenance Manager software

Job description

Legends Global seeks a strategic, hands-on Director of Operations for Mesa Convention Center in Mesa, AZ. You will oversee engineering, safety, custodial, and parking, partnering with clients and vendors to deliver premier event experiences.

You will lead annual budgets, drive improvements, ensure regulatory compliance, and coordinate across departments to scale operations for conventions, concerts, and large outdoor events.