Venue Guest Experience Specialist

AEG Presents; Cleveland (OH); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Part-time benefits

Job summary

AEG Presents in Cleveland, OH is seeking a part-time Guest Services Staff to provide direct guest services and maintain a safe, welcoming venue environment. You will assist guests, operate coat checks, scan tickets, and enforce venue policies while supporting ADA patrons.

This role requires a high school diploma or equivalent, 1–2 years of related experience, and the ability to lift 50 lbs and stand for long periods. Performance-based duties ensure a smooth event flow and guest satisfaction.

Qualifications

• High School Diploma or equivalent.
• 1–2 years of related work experience.
• Ability to work in varying conditions.
• Ability to lift 50 lbs.
• Positive attitude with superior customer service skills.
• Ability to stand, walk, and climb stairs for long periods of time.

Responsibilities

• Answer guest questions, direct guests to important areas of the venue and provide additional assistance.
• Operate the coat check rooms within guidelines and procedures at the venue.
• Scan tickets for entry and administer wristbands for event entrance (21+, VIP Access, Private Event Access).
• Handle guest complaints, escalating concerns as necessary and monitor guest conduct to ensure safety.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue; complete trainings and attend employee meetings.
• Act as a member of the emergency evacuation team and direct guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties as deemed appropriate by Management and Supervisors.

Skills

Customer service

Positive attitude

Stamina

Flexibility

Education

High School Diploma or equivalent

Job description

AEG Presents in Cleveland, OH is seeking a part-time Guest Services Staff to provide direct guest services and maintain a safe, welcoming venue environment. You will assist guests, operate coat checks, scan tickets, and enforce venue policies while supporting ADA patrons.

This role requires a high school diploma or equivalent, 1–2 years of related experience, and the ability to lift 50 lbs and stand for long periods. Performance-based duties ensure a smooth event flow and guest satisfaction.