Guest Services Staff - Agora /Jacobs Pavilion / Globe Iron

AEG; Cleveland (OH); Vor Ort; USD 30.000 - 40.000; Vollzeit

Zusammenfassung

An established industry player is seeking Guest Services Staff to create a welcoming atmosphere for guests at a premier entertainment venue. This entry-level, full-time position focuses on delivering exceptional customer service, ensuring safety, and assisting guests with their needs. Ideal candidates will possess a positive attitude, strong communication skills, and the ability to work in a dynamic environment. Join a team that values diversity and community engagement while making memorable moments for millions of guests. If you're ready to take on a rewarding challenge in the entertainment industry, this opportunity is for you!

Qualifikationen

• 1-2 years related experience preferred.
• Ability to stand, walk, and climb stairs for extended periods.

Aufgaben

• Serve as the primary point of contact for guests, ensuring a welcoming environment.
• Monitor guest flow and enforce venue policies for safety.
• Assist with seating and emergency evacuations as required.

Kenntnisse

Customer Service Skills

Positive Attitude

Ability to Lift 50 lbs

Ability to Work in Various Conditions

Emergency Communication

Ausbildung

High School Diploma or Equivalent

Jobbeschreibung

3 days ago Be among the first 25 applicants

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, leveraging our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform, and global sponsorship activations to create memorable moments that give the world reason to cheer.

Our business is intertwined with the human mind and heart. We strive to build a diverse and inclusive company that reflects the artists, athletes, and fans we serve; reach beyond traditional boundaries to support our communities; and minimize our environmental impact through sustainable practices.

If you're looking for a challenge that allows you to make a difference, join us in giving the world reason to cheer!

Summary
Guest Services Staff will serve as the primary point of contact for guests at the venue, responsible for providing a safe and welcoming environment from entry onwards. They will deliver customer service duties professionally, expertly, and courteously.

Primary Responsibilities

• Answer guest questions, direct guests to key areas (restrooms, ATM, coat checks, VIP areas, concert zones), and assist as needed.
• Operate coat check rooms following established guidelines.
• Scan tickets for entry, administer wristbands for access (21+, VIP, private events).
• Greet guests, resolve complaints, escalate issues as necessary, and monitor conduct to ensure safety. Responsible for responsible alcohol consumption and underage drinking prevention.
• Assist with seating, including ADA accommodations.
• Enforce venue policies, complete required training, and participate in meetings.
• Participate in emergency evacuations, communicating effectively with guests.
• Monitor guest flow during arrivals and departures to comply with safety regulations.
• Perform additional duties as assigned by management.

Qualifications

• High School Diploma or equivalent.
• 1-2 years related experience preferred.
• Ability to work in various conditions.
• Ability to lift up to 50 lbs.
• Positive attitude with excellent customer service skills.
• Ability to stand, walk, and climb stairs for extended periods.

Preferences

• Experience in event settings and knowledge of the music industry preferred.
• Availability to work nights, weekends, and holidays as needed.

AEG reserves the right to modify job duties as necessary. The job is classified as entry level, full-time, in the entertainment industry, with a focus on service roles.