Venue Guest Experience Specialist

AEG Worldwide; Kansas City (MO); Sur place; USD 19 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Benefits eligibility (ACA)

Résumé du poste

AEG Worldwide in the United States operates venues and events, and this Guest Services role is the front line of guest experience at our venues. You will greet guests, answer questions, direct them to amenities, and help maintain a safe, friendly atmosphere.

The position emphasizes strong customer service, ability to work nights and weekends, and physical stamina to stand, lift up to 50 lbs, and move through busy spaces.

Qualifications

• High School Diploma or its equivalency.
• 1-2 years of related work experience
• Ability to work in varying conditions
• Ability to lift 50 lbs. without assistance
• Positive attitude with superior customer service skills
• Ability to stand, walk, and climb stairs for long periods of time

Responsabilités

• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
• Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
• Seat guests and assist ADA patrons.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Monitor venue during guest arrival and exit to comply with fire department safety regulations.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.

Connaissances

Customer service

Stamina

Positive attitude

Formation

High School Diploma or equivalent

Description du poste

AEG Worldwide in the United States operates venues and events, and this Guest Services role is the front line of guest experience at our venues. You will greet guests, answer questions, direct them to amenities, and help maintain a safe, friendly atmosphere.

The position emphasizes strong customer service, ability to work nights and weekends, and physical stamina to stand, lift up to 50 lbs, and move through busy spaces.