Vendor Success Specialist: Onboarding & Training

PlanetBids, Inc.; Northern (KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible remote schedule

Medical Insurance with company contrib

Dental Insurance

Vision Insurance

Short-Term and Long-Term Disability

Life and AD&D Insurance

FSA and DCFSA

401k with employer match

Legal Club membership

Employee Assistance Program

Career development

Collaborative culture

Job summary

PlanetBids, Inc. seeks a Vendor Success Specialist to guide vendors—onboarding, training, and ongoing support—within a fast-paced, client-focused environment. You will be the go-to expert for vendors using our e-procurement platform, with emphasis on the public sector space.

Join a remote-friendly team offering flexible schedules and opportunities to engage with government procurement processes, trainings, and workshops across the vendor community.

Qualifications

• 2+ years in customer support or vendor relations.
• Experience with government procurement is desirable.
• Strong written and verbal communication.
• Ability to explain technical concepts simply.
• Comfortable working remotely and independently.

Responsibilities

• Provide responsive, friendly support to inbound vendors via phone, email, and tickets.
• Guide vendors through registration, bid submission, and compliance docs.
• Coordinate with Client Partnership team for client touch and responses.
• Conduct live and recorded webinars, trainings, and vendor workshops.
• Troubleshoot issues and escalate when needed.
• Maintain vendor interaction records in the system (e.g., Zoho).
• Collaborate with internal teams to improve vendor experience.
• Help create training materials, FAQs, and knowledge base content.
• Assist in product testing and provide feedback to the product team.
• Represent the company at events and vendor outreach sessions.
• Support proposal writing, RFP/RFI participation, and contract reviews.

Skills

Vendor relations

Customer support

Communication

Time management

Remote work

Education

High school diploma

Tools

Zoho CRM

Job description

PlanetBids, Inc. seeks a Vendor Success Specialist to guide vendors—onboarding, training, and ongoing support—within a fast-paced, client-focused environment. You will be the go-to expert for vendors using our e-procurement platform, with emphasis on the public sector space.

Join a remote-friendly team offering flexible schedules and opportunities to engage with government procurement processes, trainings, and workshops across the vendor community.