Vendor Onboarding Specialist

Sbhonline; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Sbhonline in Brooklyn, NY is looking for a Vendor Onboarding Specialist & Partner Success Manager. This full-time position requires 3+ years of experience in vendor management or B2B sales. The successful candidate will manage the onboarding lifecycle for brand partners, analyze performance data, and build strong relationships to drive growth. The ideal applicant will be self-directed, organized, and comfortable working with luxury brands. Join a leading e-commerce company and make an impact on vendor partnerships.

Qualifications

• 3+ years of experience in vendor management, partner success, account management, or B2B sales.
• Experience in e-commerce, retail, or marketplace environments preferred.
• Ability to manage multiple accounts simultaneously.

Responsibilities

• Manage the full onboarding lifecycle from initial contact through product go-live.
• Analyze performance data to identify opportunities for growth.
• Maintain accurate records of onboarding progress.

Skills

Vendor management

Account management

Strong organization

Excellent communication

Relationship building

Proactive mindset

Job description

Vendor Onboarding Specialist & Partner Success Manager
Location: Brooklyn, NY
Employment Type: Full-Time
Schedule: Monday through Friday, Standard Business Hours
Salary: Based on Experience

Description

A leading e-commerce company in the luxury goods space is seeking a driven and highly organized Vendor Onboarding Specialist & Partner Success Manager to manage the full lifecycle of vendor partnerships. This role is responsible for onboarding new brand partners, supporting their success on the platform, and driving long‑term growth across a portfolio of accounts.

This is a high‑ownership role for someone who thrives in a fast‑paced environment, builds strong relationships, and takes initiative to ensure partners succeed.

What You’ll Do

Vendor Onboarding

• Manage the full onboarding lifecycle from initial contact through product go‑live
• Guide vendors through portal setup, product catalog uploads, pricing, and content requirements
• Proactively follow up to keep onboarding timelines on track
• Troubleshoot technical and operational issues during onboarding and elevate when needed

Partner Growth & Success

• Serve as the primary point of contact for a portfolio of vendor partners
• Analyze performance data to identify opportunities for growth
• Support vendors in expanding product assortments and improving listing quality
• Build strong, trust‑based relationships with brand partners

Process & Operations

• Maintain accurate records of onboarding progress, contacts, and account health
• Identify process gaps and propose improvements
• Collaborate with internal teams (merchandising, marketing, tech) to resolve issues
• Advocate internally for vendor needs and success

Requirements

• 3+ years of experience in vendor management, partner success, account management, or B2B sales
• Experience in e-commerce, retail, or marketplace environments preferred
• Ability to manage multiple accounts simultaneously with strong organization
• Excellent communication and relationship‑building skills
• Self‑directed and proactive with strong ownership mindset
• Comfortable working with luxury brand partners
• Familiarity with e-commerce platforms or vendor portals is a plus
• Experience in luxury goods (watches, jewelry, fragrance) is a plus

What Success Looks Like

• Vendors are onboarded efficiently with complete and accurate product catalogs
• Partner accounts show consistent growth in product assortment and sales
• Vendors feel supported and engaged
• Clear visibility into the status and performance of all accounts at all times