Vendor Services Coordinator

*US AMR-Jones Lang LaSalle Americas, Inc.; Apex (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision

Paid parental leave

PTO & Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Vendor Service Coordinator in Apex, NC. You will serve as the primary liaison between JLL, the client, and third-party providers, ensuring service agreements are followed and quality audits are conducted to maintain high workplace standards.

Your day-to-day involves building relationships, guiding audits, and driving improvements while collaborating with diverse stakeholders to meet KPIs within budget and regulatory requirements.

Qualifications

• 1-2 years of experience in facilities, IFM, or related support role.
• Experience with vendor coordination and managing third-party service provider relationships.
• Proficiency in MS Office and basic computer systems.
• Ability to perform light physical activity, including walking to support audits and oversight.

Responsibilities

• Develop and maintain client, supplier and internal relationships through due diligence, concise communication, reliable reporting and consistent performance.
• Execute and document Quality Audits, validating provider compliance with Service Agreement and regulations; communicate findings to stakeholders.
• Understand Vendor Service Agreements and present change recommendations per requests and improvement opportunities.
• Meet and exceed KPI/SLA targets by identifying cost-savings and innovative solutions.
• Drive alignment between service providers and internal teams (Facilities Operations, Sourcing, Finance, Quality).
• Document process changes and distribute to stakeholders; lead Vendor Qualification process for compliant providers.

Skills

Vendor coordination

Stakeholder management

Multitasking

Communication

Education

High school diploma

Tools

MS Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Vendor Service Coordinator – JLL

What this job involves:

• The Vendor Service Coordinator supports Facilities Operations by acting as the primary liaison between JLL, JLL's client and third-party service providers executing hard service contracts in the pharmaceutical industry.
• The position will have a thorough understanding of Service Agreements as they relate to all aspects of the business and coordinate contract amendments, quality assurance measures and process flows.
• A hospitality mindset is fundamental to delivering exceptional workplace experiences for our client.
• We seek candidates who excel in collaborative environments, communicate effectively with diverse stakeholders, manage multiple priorities simultaneously, maintain high standards of accuracy, and adapt quickly to resolve challenges.

What your day-to-day will look like:

• Develop and maintain client, supplier and internal relationships through due diligence, concise communication, reliable reporting and consistent performance
• Execute and document Quality Audits, validating provider compliance with Service Agreement and other applicable regulations; effectively communicate findings to key stakeholders and provide follow up as needed
• Demonstrate a thorough understanding of assigned Vendor Service Agreements and present change recommendations to management in accordance with change requests, initiatives and improvement opportunities
• Consistently meet and exceed Key Performance Indicators (KPI) in compliance with the Service Level Agreement (SLA) by identifying cost-savings opportunities, innovative solutions and supporting initiatives
• Drive alignment and communication between service providers, Facilities Operations, Sourcing, Finance, Quality, EHSS, and other stakeholders
• Document changes to processes and work-flows in Process Manual and distribute to key stakeholders as needed
• Lead Vendor Qualification process, ensuring providers have the proper qualifications to execute work in compliance with regulatory standards, good documentation practices, standard operating procedures and all other policies
• Lead by example to promote a strong safety culture in support of EHS requirements by proactively identifying and solutioning unsafe conditions and behaviors
• Address issues and concerns independently, developing effective solutions while driving a timely resolution within budget
• Address issues and concerns independently, developing effective solutions and driving resolution
• Performs other duties as assigned
• Develop and close Work Orders

Required Qualifications:

• High school diploma or equivalent required
• 1-2 years of experience in facilities, IFM (Integrated Facilities Management), or a related support role
• Experience with vendor coordination and managing third-party service provider relationships
• Strong multitasking ability with capacity to manage multiple priorities and stakeholders simultaneously
• Basic proficiency in computer systems and MS Office
• Ability to perform light physical activity, including walking throughout facility areas to support audits and vendor oversight

Location and Working Hours:

Location: Apex, NC - 100% Onsite

Work Shift: Monday to Friday 7am to 4pm + OT Based on business needs.

This position does not provide visa sponsorship.

Candidates must be authorized to work in the United States without sponsorship.

Benefits:

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we choose to take the more inspiring, innovative, and optimistic path on our journey toward success.

What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry.

We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

Accepting applications on an ongoing basis until candidate identified.