Vendor Performance & Compliance Analyst

Testing Site - JPMC; Columbus (OH); On-site; USD 75,000 - 105,000; Full time

Job summary

JPMorgan Chase is seeking a Vendor Management Analyst to oversee vendor relationships within the Card Recovery team. You will design tools to track KPIs, conduct on-site reviews of law firms, and provide actionable feedback to stakeholders to strengthen controls and performance.

The role emphasizes collaboration with internal and external partners, ensuring operational excellence and improved risk management outcomes across the organization.

Qualifications

• Three years of business operations experience in Collection Litigations.
• Outstanding written and verbal communication skills.
• Strong task and priority management skills.
• Ability to drive issue resolution in a fast-paced environment.
• Analytic mindset with clear and persuasive presentation skills.
• Detail-oriented with excellent time management skills.
• Experience in analyzing and improving business processes.
• Ability to monitor and analyze vendor performance data.
• Bachelor’s Degree or equivalent work experience.

Responsibilities

• Monitor day-to-day business results for assigned vendors.
• Demonstrate exceptional judgment and communication skills.
• Lead compliance-related audit activities.
• Manage projects to meet critical deadlines.
• Own the vendor communication process.
• Consult with business partners to establish clear requirements.
• Identify emerging trends and propose solutions.
• Establish and maintain partnerships with external groups.
• Travel for on-site reviews approximately 1 to 2 times per year.

Skills

Communication skills

Time management

Analytics

Programming aptitude

Education

Bachelor’s degree

Job description

JPMorgan Chase is seeking a Vendor Management Analyst to oversee vendor relationships within the Card Recovery team. You will design tools to track KPIs, conduct on-site reviews of law firms, and provide actionable feedback to stakeholders to strengthen controls and performance.

The role emphasizes collaboration with internal and external partners, ensuring operational excellence and improved risk management outcomes across the organization.