Vendor Compliance & Chargeback Specialist

Sofidel S.p.A.; Horsham (PA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package (health

401(k) with company match

Paid time off and vacation

Professional training and development

Job summary

Sofidel America in Horsham, PA, is seeking a Vendor Compliance Analyst to manage the end-to-end dispute process for vendor chargebacks and ensure alignment with customer compliance requirements.

You will work with sales, transportation, and customer service to reduce financial risk, review supplier manuals, and leverage portals like Retail Link, Vendor Central, and Staples Exchange. Proficiency in Excel and SAP is valued.

Qualifications

• Associate or Bachelor’s degree required.
• Minimum 3 years of experience in a vendor compliance or similar role.
• Proficiency with customer compliance portals such as Retail Link, Vendor Central, and Staples Exchange.

Responsibilities

• Lead and manage the dispute process for vendor claims and chargebacks, working toward payback recovery.
• Maintain detailed records of penalty deductions, disputes, and resolutions.
• Review customer Supplier Manuals and advise internal teams on requirements and compliance obligations.
• Collaborate with sales and customer contacts to negotiate terms and reduce chargeback exposure.
• Understand and communicate customer requirements related to packaging, labeling, and transportation.
• Use customer portals to manage compliance-related information and disputes.
• Interpret freight documents such as bills of lading and packing slips.
• Prepare reports and analysis using Excel (pivot tables, formulas, charts).
• Utilize SAP to support record-keeping and reporting, if applicable.

Skills

Vendor compliance

Dispute resolution

Excel

SAP

Data analysis

Communication

Attention to detail

Time management

Education

Associate or Bachelor’s Degree

Tools

Retail Link

Vendor Central

Staples Exchange

Job description

Sofidel America in Horsham, PA, is seeking a Vendor Compliance Analyst to manage the end-to-end dispute process for vendor chargebacks and ensure alignment with customer compliance requirements.

You will work with sales, transportation, and customer service to reduce financial risk, review supplier manuals, and leverage portals like Retail Link, Vendor Central, and Staples Exchange. Proficiency in Excel and SAP is valued.