Retail Chargeback & Logistics Compliance Analyst

Hisense USA; Alpharetta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Hisense USA is seeking a Logistics Deduction Management Analyst to support our logistics operations by managing customer compliance requirements and minimizing deduction-related losses.

The role will investigate chargebacks, analyze root causes, and collaborate with Finance and Logistics to address operational inefficiencies, all while maintaining SAP-driven processes to meet retailer shipping policies.

Qualifications

• Bachelor’s degree required.
• Foundational SAP knowledge and interest in logistics and chargeback management.
• 1–2 years relevant experience in deduction or compliance management.
• Proficiency with MS Office (Excel, Word, PowerPoint).
• Strong learning ability, independence, and cross-functional communication.
• High attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Willingness to learn deduction dispute processes and retailer shipping requirements.
• Strong analytical and problem-solving skills; proactive mindset.
• Willingness to support training on deduction prevention and compliance updates.
• Flexible to work outside standard hours.
• Bilingual English & Mandarin preferred.

Responsibilities

• Investigate and resolve compliance chargebacks and deductions from major retailers.
• Analyze root causes of deductions and support disputes or appeals.
• Collaborate with Finance, Logistics, and GTM teams to address operational inefficiencies.
• Track and report deduction trends and help develop preventive measures.
• Support documentation and continuous improvement of shipping procedures.
• Assist in training internal teams on deduction guidelines and compliance.
• Monitor SAP to ensure adherence to retailer policies.
• Communicate with internal and overseas partners to resolve disputes.
• Compile and summarize quarterly and annual chargeback data for planning.
• Analyze shortages root causes and submit disputes timely.

Skills

SAP knowledge

Cross-functional communication

Attention to detail

Problem solving

Learning ability

Multitasking

Training others

Flexibility

Bilingual English & Mandarin

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Hisense USA is seeking a Logistics Deduction Management Analyst to support our logistics operations by managing customer compliance requirements and minimizing deduction-related losses.

The role will investigate chargebacks, analyze root causes, and collaborate with Finance and Logistics to address operational inefficiencies, all while maintaining SAP-driven processes to meet retailer shipping policies.