CUSTOMER SERVICE MANAGER (VENDING SERVICES) – COLORADO SPRINGS, CO

Compass Group USA; Colorado Springs (CO); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Company vehicle provided

Competitive compensation

Comprehensive benefits package

Job summary

Canteen, part of Compass Group USA, is hiring a Customer Service Manager (CSM) for Vending in the United States. You will deliver exceptional customer experiences, oversee account management, and support branch operations, drivers, and service delivery.

The ideal candidate has 3+ years in customer service or account management, strong communication and problem-solving skills, and is willing to travel to client sites. Salary ranges and benefits reflect the industry benchmark.

Qualifications

• Bachelor’s degree preferred in Business, Hospitality, Operations, Marketing, or related field; equivalent experience considered.
• 3+ years of customer service, account management, vending, food service, retail, or related experience.
• Strong customer service, communication, and organizational skills.
• Ability to analyze performance metrics and implement improvement plans.
• Proficient in Microsoft Office and reporting systems.
• Valid driver’s license and ability to travel regularly to customer locations.

Responsibilities

• Conduct site visits to maintain client relationships and drive customer retention.
• Serve as the primary contact for customer inquiries, concerns, and service‑related issues.
• Assist branches with new account launches and grand openings.
• Ensure compliance with local, regional, and national account standards.
• Review corporate compliance reporting and implement corrective action plans as needed.
• Partner with branch leadership to improve sales, reduce food waste, minimize out‑of‑stock conditions, and enhance operational performance.
• Develop and execute account‑level sales growth plans to increase revenue and profitability.
• Identify opportunities for retail pricing optimization, merchandising improvements, and new product introductions.
• Coordinate efforts to improve customer experience and increase repeat purchases.
• Ensure compliance with merchandising, pricing, and presentation standards.
• Analyze account performance through audits, reports, and quarterly evaluations.
• Collaborate with operations and leadership teams to implement best practices and continuous improvement initiatives.

Skills

Customer service

Account management

Vending / food service

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

Canteen

***Perks: Company vehicle provided, competitive compensation, comprehensive benefits package

Schedule : Monday – Friday, 7am-5pm (occasional weekend based on business need)

Salary: $75,000 – $80,000 / year

Other Forms of Compensation: Yearly Bonus Opportunity up to 10%

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

The Customer Service Manager (CSM) for Vending is responsible for delivering exceptional customer experience while overseeing account management and daily service operations. This role serves as the primary point of contact for clients, supports route drivers and branch operations, and ensures service excellence, customer retention, and account growth.

The ideal candidate is customer-focused, organized, and proactive, with strong relationship-building, communication, and problem‑solving skills. This position plays a critical role in driving customer satisfaction, operational performance, and profitability.

Key Responsibilities:

• Conduct site visits to maintain client relationships and drive customer retention.
• Serve as the primary contact for customer inquiries, concerns, and service‑related issues.
• Assist branches with new account launches and grand openings.
• Ensure compliance with local, regional, and national account standards.
• Review corporate compliance reporting and implement corrective action plans as needed.
• Partner with branch leadership to improve sales, reduce food waste, minimize out‑of‑stock conditions, and enhance operational performance.
• Develop and execute account‑level sales growth plans to increase revenue and profitability.
• Identify opportunities for retail pricing optimization, merchandising improvements, and new product introductions.
• Coordinate efforts to improve customer experience and increase repeat purchases.
• Ensure compliance with merchandising, pricing, and presentation standards.
• Analyze account performance through audits, reports, and quarterly evaluations.
• Collaborate with operations and leadership teams to implement best practices and continuous improvement initiatives.

Qualifications:

• Bachelor’s degree preferred in Business, Hospitality, Operations, Marketing, or a related field; equivalent experience considered.
• 3+ years of customer service, account management, vending, food service, retail, or related experience.
• Strong customer service, communication, and organizational skills.
• Ability to analyze performance metrics and implement improvement plans.
• Proficient in Microsoft Office and reporting systems.
• Valid driver’s license and ability to travel regularly to customer locations.

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Certain positions may require Florida Level 2 background screening. Details:

Canteen

Leticia Pinon