Vehicle Upgrade Coordinator

Castle Subaru; Schaumburg (IL); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Supportive work environment

Growth opportunities

Comprehensive training

Health insurance

401(k) with company match

Employee Wellness: EAP, health, legal,

Financial resources for well-being

Job summary

Castle VW of Schaumburg is seeking a Vehicle Upgrade Coordinator to bridge service and sales and drive upgraded vehicle opportunities for existing customers. You will identify upgrade potential during service visits and present tailored offers that highlight benefits, such as newer features, better financing, and improved trade-in equity.

You will coordinate between service and sales teams, track leads in the CRM, stay current on inventory and incentives, and support the dealership’s goal of

Qualifications

• Experience in automotive sales or service upgrade roles.
• Strong understanding of automotive sales and service operations.
• Ability to communicate across departments and build rapport.
• Proficiency with CRM and dealership management systems.
• Valid driver’s license and clean driving record.

Responsibilities

• Engage service customers to discuss upgrading to a newer model.
• Build rapport and explain benefits of upgrading.
• Present tailored offers based on customer needs and programs.
• Coordinate upgrade leads between service and sales teams.
• Track leads, schedule follow-ups, and manage customer data.
• Stay updated on inventory, incentives, and sales specials.

Skills

Automotive sales

Customer service

CRM software

Team collaboration

Multitasking

Tools

Dealership management system

Job description

Vehicle Upgrade Coordinator

Have you mastered customer engagement and sales? Ready to drive our dealership upgrade program?

At Castle VW of Schaumburg, we are hiring a Vehicle Upgrade Coordinator. In this role, you’ll bridge service and sales with the goal of encouraging existing customers to upgrade their current vehicle to a newer one.

What We Offer:

• Competitive salary
• A supportive and collaborative work environment
• Opportunities for growth and career advancement
• Comprehensive training and access to industry-leading tools and technology
• Benefits package, including health insurance, 401(k) with company match, and more
• Employee Wellness: Access toEAP, health, legal, and financial resources to support your overall well-being

Vehicle Upgrade Coordinator Responsibilities:

• Works directly with customers who bring their vehicles in for service to identify opportunities to talk about upgrading to a newer model
• Builds rapport and explains the benefits of upgrading (e.g., newer features, better financing, trade-in equity)
• Presents tailored offers based on customer needs and dealership programs
• Acts as a liaison between the service and sales teams to capture upgrade leads from service customers and hand them off to sales consultants
• Coordinates appointments, follow-ups, and communicates opportunities to the rest of the sales staff
• Uses the dealership’s CRM and data systems to track leads, schedule follow-ups, and manage customer information
• Stays up to date on vehicle inventory, manufacturer incentives, and current sales specials

What You’ll Bring to the Team:

• Previous experience in automotive sales, customer service, and/or in a dealership upgrade role
• Strong understanding of automotive sales and service operations
• Ability to effectively communicate and collaborate between departments
• Comfort withCRM software and dealership management systems
• Ability to multitask and work in a fast-paced environment
• Professional, well-groomed personal appearance
• Clean driving record and valid driver’s license

Vehicle Upgrade Coordinator: $50K - $80K

Compensation will be based on performance and experience; pay ranges may vary from displayed amounts To learn more about us, visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.