Vehicle Upgrade Coordinator

Castle Volkswagen of Schaumburg; Schaumburg (IL); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Training & tools

Health insurance

401(k) with company match

Employee Wellness & EAP

Job summary

Castle VW of Schaumburg is hiring a Vehicle Upgrade Coordinator to bridge service and sales and encourage customers to upgrade to newer models. You’ll engage with customers in service, build rapport and present upgrade options aligned with dealership programs.

You’ll coordinate with service and sales teams, manage leads in the CRM, schedule follow-ups, and stay informed about inventory and current incentives.

Qualifications

• Previous experience in automotive sales, customer service, and/or in a dealership upgrade role.
• Strong understanding of automotive sales and service operations.
• Ability to effectively communicate and collaborate between departments.
• Comfort with CRM software and dealership management systems.
• Ability to multitask and work in a fast-paced environment.
• Professional, well-groomed personal appearance.
• Clean driving record and valid driver’s license.

Responsibilities

• Works directly with customers who bring their vehicles in for service to identify opportunities to talk about upgrading to a newer model.
• Builds rapport and explains the benefits of upgrading (e.g., newer features, better financing, trade-in equity).
• Presents tailored offers based on customer needs and dealership programs.
• Acts as a liaison between the service and sales teams to capture upgrade leads from service customers and hand them off to sales consultants.
• Coordinates appointments, follow-ups, and communicates opportunities to the rest of the sales staff.
• Uses the dealership’s CRM and data systems to track leads, schedule follow-ups, and manage customer information.
• Stays up to date on vehicle inventory, manufacturer incentives, and current sales specials.

Skills

Automotive sales

Customer service

Cross-functional collaboration

Communication

Tools

CRM software

Dealership management systems

Job description

Vehicle Upgrade Coordinator

Have you mastered customer engagement and sales? Ready to drive our dealership upgrade program?

At Castle VW of Schaumburg, we are hiring a Vehicle Upgrade Coordinator. In this role, you’ll bridge service and sales with the goal of encouraging existing customers to upgrade their current vehicle to a newer one.

What We Offer:

• Competitive salary
• A supportive and collaborative work environment
• Opportunities for growth and career advancement
• Comprehensive training and access to industry-leading tools and technology
• Benefits package, including health insurance, 401(k) with company match, and more
• Employee Wellness: Access toEAP, health, legal, and financial resources to support your overall well-being

Vehicle Upgrade Coordinator Responsibilities:

• Works directly with customers who bring their vehicles in for service to identify opportunities to talk about upgrading to a newer model
• Builds rapport and explains the benefits of upgrading (e.g., newer features, better financing, trade-in equity)
• Presents tailored offers based on customer needs and dealership programs
• Acts as a liaison between the service and sales teams to capture upgrade leads from service customers and hand them off to sales consultants
• Coordinates appointments, follow-ups, and communicates opportunities to the rest of the sales staff
• Uses the dealership’s CRM and data systems to track leads, schedule follow-ups, and manage customer information
• Stays up to date on vehicle inventory, manufacturer incentives, and current sales specials

What You’ll Bring to the Team:

• Previous experience in automotive sales, customer service, and/or in a dealership upgrade role
• Strong understanding of automotive sales and service operations
• Ability to effectively communicate and collaborate between departments
• Comfort withCRM software and dealership management systems
• Ability to multitask and work in a fast-paced environment
• Professional, well-groomed personal appearance
• Clean driving record and valid driver’s license

Vehicle Upgrade Coordinator: $50K - $80K

Compensation will be based on performance and experience; pay ranges may vary from displayed amounts To learn more about us, visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.