Service Advisor

Castle Cars; Schaumburg (IL); On-site; USD 63,000 - 150,000; Full time

Benefits offered by this job

401K with company match

Major medical (50% employee paid)

Dental, Vision insurance options

Voluntary Benefits (Accident, Critical

Life Insurance

Paid Time Off

Employee vehicle purchase discounts

Career advancement

Employee Wellness: EAP, health, legal,

Job summary

Castle VW of Schaumburg is seeking a Service Advisor to manage the service drive flow from check-in to delivery, ensuring prompt, professional, and friendly service for every customer.

You will own the customer experience, answer questions on vehicle concerns and warranties, coordinate with the shop, and help maximize technician efficiency while maintaining high satisfaction scores.

Qualifications

• Minimum 2 consecutive years in Service Advisor/Writer role.
• Strong communication with customers.
• Professional appearance and demeanor.

Responsibilities

• Manage flow of the service drive and customer check-in to delivery.
• Answer questions about vehicle concerns, warranties, and repairs.
• Ensure technicians time is used efficiently and customer satisfaction remains high.

Skills

Customer service

Communication

Teamwork

Self-motivated

Clean driving record

Job description

Service Advisor

Great Service Advisors don't just write Repair Orders-- they cultivate and nurture customer relationships.

We are building something special at Castle VW of Schaumburg, and want you to be a part of it.

What We Offer:

• Top-tier compensation
• Career growth opportunities
• A high-traffic dealership
• Supportive leadership
• The opportunity is here – are you ready?

What You’ll Do:

As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.

What’s In It For you:

• 401(K) with company match
• Major medical (50% employee paid premium), Dental, Vision insurance options
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement
• Employee Wellness: Access toEAP, health, legal, and financial resources to support your overall well-being

What You’ll Bring to the Team:

• Previous Service Advisor/Writer experience, minimum of 2 consecutive years
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Service Advisor: $63K - $130K, up to $150K annually for top performers

To learn more about us visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.