Vehicle Upgrade Coordinator

Castle Cars; Schaumburg (IL); Presencial; USD 50.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) with company match

Career growth opportunities

Comprehensive training

Wellness program

Descripción de la vacante

Castle VW of Schaumburg is seeking a Vehicle Upgrade Coordinator to bridge service and sales, encouraging customers to upgrade to newer vehicles. You’ll identify upgrade opportunities during service visits, build rapport, and present tailored offers based on customer needs and dealership programs.

You will act as a liaison between service and sales, capturing upgrade leads and handing them off to consultants, while coordinating appointments and follow-ups in the CRM.

Formación

• Experience in automotive sales or dealership upgrade programs.
• Strong communication and collaboration between service and sales.
• Familiarity with CRM and dealership systems.

Responsabilidades

• Talk with service customers to discuss upgrading to a newer model.
• Build rapport and explain the benefits of upgrading.
• Present tailored offers based on customer needs and dealership programs.
• Coordinate leads between service and sales teams.
• Schedule follow-ups and track opportunities in the CRM.
• Stay updated on inventory and current incentives.

Conocimientos

Automotive sales

Customer service

Team collaboration

CRM software

Herramientas

CRM software

Dealership management systems

Descripción del empleo

Vehicle Upgrade Coordinator

Have you mastered customer engagement and sales? Ready to drive our dealership upgrade program?

At Castle VW of Schaumburg, we are hiring a Vehicle Upgrade Coordinator. In this role, you'll bridge service and sales with the goal of encouraging existing customers to upgrade their current vehicle to a newer one.

What We Offer:

• Competitive salary
• A supportive and collaborative work environment
• Opportunities for growth and career advancement
• Comprehensive training and access to industry-leading tools and technology
• Benefits package, including health insurance, 401(k) with company match, and more
• Employee Wellness: Access toEAP, health, legal, and financial resources to support your overall well-being

Vehicle Upgrade Coordinator Responsibilities:

• Works directly with customers who bring their vehicles in for service to identify opportunities to talk about upgrading to a newer model
• Builds rapport and explains the benefits of upgrading (e.g., newer features, better financing, trade-in equity)
• Presents tailored offers based on customer needs and dealership programs
• Acts as a liaison between the service and sales teams to capture upgrade leads from service customers and hand them off to sales consultants
• Coordinates appointments, follow-ups, and communicates opportunities to the rest of the sales staff
• Uses the dealership’s CRM and data systems to track leads, schedule follow-ups, and manage customer information
• Stays up to date on vehicle inventory, manufacturer incentives, and current sales specials

What You’ll Bring to the Team:

• Previous experience in automotive sales, customer service, and/or in a dealership upgrade role
• Strong understanding of automotive sales and service operations
• Ability to effectively communicate and collaborate between departments
• Comfort withCRM software and dealership management systems
• Ability to multitask and work in a fast-paced environment
• Professional, well-groomed personal appearance
• Clean driving record and valid driver’s license

Vehicle Upgrade Coordinator: $50K - $80K

Compensation will be based on performance and experience; pay ranges may vary from displayed amounts To learn more about us, visit: https://jointeamcastle.com/

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.