Vehicle Upgrade Consultant

HYUNDAI OF WESLEY CHAPEL; Wesley Chapel (FL); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) retirement plan

Employee stock purchase plan

Job summary

Hyundai of Wesley Chapel is seeking a Vehicle Upgrade Consultant to engage with service customers and uncover upgrade, trade-in, lease maturity, and equity opportunities. You will work alongside service advisors and sales leadership to deliver value and drive loyalty.

The role involves presenting upgrade options, coordinating appraisals, and building trusted customer relationships to grow our Service-to-Sales program.

Qualifications

• Excellent communication and relationship-building abilities.
• Strong follow-up and organizational skills.
• Ability to identify opportunities and present value to customers.

Responsibilities

• Work directly with service customers to identify upgrade, trade-in, and equity opportunities.
• Review ownership needs and present upgrade solutions.
• Coordinate vehicle appraisals and trade evaluations; schedule appointments.

Skills

Communication skills

Relationship building

Organization

Job description

Dealership:L0394 Hyundai of Wesley ChapelVehicle Upgrade ConsultantHyundai of Wesley Chapel | Wesley Chapel, FLTurn Service Drive Opportunities Into Customer Success StoriesHyundai of Wesley Chapel is looking for an ambitious, relationship-driven professional to help launch and grow our Service-to-Sales program.This is a unique opportunity to work directly with customers already doing business with our dealership. Rather than waiting for showroom traffic, you'll engage with service customers and help identify opportunities involving vehicle upgrades, trade-ins, lease maturities, equity positions, and ownership solutions.Our service department generates approximately 80-100 customer opportunities every day, creating a tremendous opportunity for the right individual to build relationships, create value, and drive results.If you're motivated, customer-focused, and ready to build something from the ground up, we'd love to meet you.Why This Is a Real OpportunityThis isn't a traditional automotive sales role.You'll have access to an active and established customer base while helping develop a rapidly growing initiative within the dealership.Potential opportunities include:Vehicle equity opportunitiesHigh-mileage vehiclesLease maturitiesRepair-cost considerationsVehicle upgrade and replacement opportunitiesCustomer retention initiativesYou'll work closely with Service Advisors, Sales Consultants, and dealership leadership to create a seamless experience for customers while contributing to dealership growth.What You'll DoWork directly with customers in the service driveIdentify vehicle upgrade, trade-in, and equity opportunitiesReview customer ownership needs and present available solutionsEngage customers before, during, and after service visitsPresent vehicle upgrade and appraisal options professionallyCoordinate trade evaluations and vehicle appraisalsSchedule appointments and maintain consistent customer follow-upPartner with Service Advisors and Sales Management to maximize customer retentionBuild strong customer relationships that drive repeat businessTrack appointments, showroom visits, opportunities, and completed salesDevelop an organized process for working every available opportunityHelp establish and grow Hyundai of Wesley Chapel's Service-to-Sales programWhat You'll BringAutomotive dealership experience preferredExperience in automotive sales, service advising, BDC, finance, customer relations, or retail sales is a plusStrong communication and relationship-building skillsAbility to identify opportunities and create value for customersExcellent follow-up and organizational skillsProfessional appearance and positive attitudeSelf-motivated with a strong work ethicComfortable working in both service and sales environmentsResults-driven mindset with a customer-first approachValid driver's license and acceptable driving recordWho Thrives In This Role?This opportunity is ideal for:Service AdvisorsAssistant Service ManagersAutomotive Sales ConsultantsBDC RepresentativesF&I ProfessionalsRetail Sales ProfessionalsCustomer Service SpecialistsAutomotive Customer Experience ProfessionalsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.