Vehicle Titling and Customer Support Specialist

State of Montana; Helena (MT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement plans

Generous paid vacation, sick and andH

Pre-tax Flexibility Spending Accounts

Employee Assistance Program

State of Montana employment may offer

Job summary

The State of Montana's Motor Vehicle Division seeks a Customer Support Assistant to work closely with business partners, assisting with vehicle titling transactions and scanning processes. The role supports training, inquiries, and data management to maintain efficient public service.

The position emphasizes courteous in-person and phone interactions, understanding public policy, and collaboration with other state agencies. Strong customer service is essential.

Qualifications

• High school diploma or equivalent.
• 2 years experience performing customer service.
• 1 year experience working with computerized data systems.
• Other combinations of education and experience may be substituted on a case-by-case basis

Responsibilities

• Assist partners with vehicle titling transactions and scanning processes.
• Manage temporary registration permit error queues.
• Coordinate training, touch base, and ad-hoc meetings.
• Review, research, and respond to customer inquiries. Assist other state agencies with vehicle processes and national titling system status.

Skills

Customer service experience

Data systems experience

Education

High school diploma or equivalent

Job description

The State of Montana's Motor Vehicle Division seeks a Customer Support Assistant to work closely with business partners, assisting with vehicle titling transactions and scanning processes. The role supports training, inquiries, and data management to maintain efficient public service.

The position emphasizes courteous in-person and phone interactions, understanding public policy, and collaboration with other state agencies. Strong customer service is essential.