Customer Support Assistant

Water Resources Office; Helena (MT); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Health Insurance

Paid Leave & Holidays

Retirement Plan

Job summary

Montana Department of Justice's Motor Vehicle Division is seeking a Customer Support Assistant to support partners with vehicle titling processes and scanning tasks in Helena, MT. You will handle error queues, coordinate training, and respond to customer inquiries as part of daily public service operations.

The role requires a high school diploma, 2 years of customer service, and 1 year with computerized data systems.

Qualifications

• High school diploma or equivalent.
• 2 years experience performing customer service.
• 1 year experience working with computerized data systems.

Responsibilities

• Assist partners with vehicle titling transactions and scanning processes.
• Manage temporary registration permit error queues.
• Coordinate training, touch base, and ad-hoc meetings.

Skills

Customer service

Data entry

Public service

Education

High school diploma or equivalent

Tools

Computerized data systems

Job description

Job Description - Customer Support Assistant (26142831)

Position Title:

Customer Support Assistant - ( 26142831 )

Division Overview:

Motor Vehicle Division’s (MVD) mission is to identify and promote efficient, cost-effective programs that benefit the interests, safety, and well-being of Montana citizens. This occurs through licensing, registering, and regulating the motoring activities of the public. MVD is a critical statewide division responsible to the citizens of Montana. Dedicated staff are committed to public safety through their service, teamwork, and innovation. MVD has offices across the state, as well as over 60 partner locations. MVD continually strives to provide responsive and reliable services for a growing population and with an eye toward the future. If you would like to “Drive Customer Service” with MVD, find out more at https://dojmt.gov/driving/ .

Job Overview:

The person in the Customer Support Assistant position is an essential team member who works closely with business partners; assists the partners with vehicle titling transactions, and scanning processes. Manages temporary registration permit error queues. Coordinate training, touch base, and ad-hoc meetings. Review, research, and respond to customer inquiries. Assist other state agencies with vehicle processes and national titling system status. Receive, verify, and merge vehicle and customer records. Provide responses to national motor vehicle surveys. Captures bureau stats for legislative responses, management reports, and day to day operations. A courteous in-person and phone demeanor as well as understanding public policy and regulations is essential to public service.

Minimum Qualifications:

• High school diploma or equivalent
• 2 years experience performing customer service
• 1 year experience working with computerized data systems
• Other combinations of education and experience may be substituted on a case-by-case basis

Special Instructions:

The selection procedures to be used in evaluating the applicant's qualification may include, but are not limited to an evaluation of the résumé and cover letter, a structured interview, performance test, academic transcripts, reference/background checks and fingerprint checks.

Additional materials, references or information submitted by the applicant, but not requested, will not be considered.

This Organization Participates in E-Verify.

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment : Not Applicable

Benefits:

• Generous paid vacation, sick and holidays

Salary: $

26.50 - 26.50 Hourly. Telework Eligibility: Not Telework Eligible. Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan.

Number of Openings

1. Employee Status: Regular Schedule: Full-Time.

Job Type

Standard.

Shift

Day Job.

Travel

Yes, 5 % of the Time.

Primary Location

Helena Agency : Department of Justice Union : 000 - None.

Posting Date

Closing Date (based on your computer's timezone).

Required Application Materials

Resume.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.