MVD Customer Service Specialist – Licensing & Titling

State of Arizona; Surprise (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Sick leave

Vacation with holidays

Paid Parental Leave

Health and dental insurance

Retirement plan

Life insurance and long-term disaiblty

Optional benefits

Job summary

State of Arizona seeks a Customer Service Representative at the Motor Vehicle Division in Surprise to assist the public with licensing, titling, testing, and permits. The role emphasizes timeliness, accuracy, and protection of PII, following ADOT and MVD rules and ARS Title 28.

This entry-level to journey-level position supports credential processing and customer interactions at a local MVD office. Two levels exist: CSR 1 with entry-level training and CSR 3 with one year MVD experience or

Qualifications

• Learn to process credentials and title work
• Answer customer questions and provide service for vehicle records
• Data entry and review is required
• Administer testing and conduct level 1 vehicle inspections
• Balance accounts and protect PII and inventory

Responsibilities

• Process credentials and title work with accuracy and compliance
• Answer customer questions and perform system research
• Enter data and review for credential eligibility/issuance
• Administer vehicle testing and VIN validation
• Capture photos, signatures, and application info for eligibility/issuance
• Balance accounts using general accounting procedures

Skills

Customer service

Verbal communication

Typing speed

Attention to detail

Ability to learn policy

Education

High school diploma or GED

Job description

State of Arizona seeks a Customer Service Representative at the Motor Vehicle Division in Surprise to assist the public with licensing, titling, testing, and permits. The role emphasizes timeliness, accuracy, and protection of PII, following ADOT and MVD rules and ARS Title 28.

This entry-level to journey-level position supports credential processing and customer interactions at a local MVD office. Two levels exist: CSR 1 with entry-level training and CSR 3 with one year MVD experience or