Customer Support Assistant

State of Montana; Helena (MT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement plans

Generous paid vacation, sick and andH

Pre-tax Flexibility Spending Accounts

Employee Assistance Program

State of Montana employment may offer

Job summary

The State of Montana's Motor Vehicle Division seeks a Customer Support Assistant to work closely with business partners, assisting with vehicle titling transactions and scanning processes. The role supports training, inquiries, and data management to maintain efficient public service.

The position emphasizes courteous in-person and phone interactions, understanding public policy, and collaboration with other state agencies. Strong customer service is essential.

Qualifications

• High school diploma or equivalent.
• 2 years experience performing customer service.
• 1 year experience working with computerized data systems.
• Other combinations of education and experience may be substituted on a case-by-case basis

Responsibilities

• Assist partners with vehicle titling transactions and scanning processes.
• Manage temporary registration permit error queues.
• Coordinate training, touch base, and ad-hoc meetings.
• Review, research, and respond to customer inquiries. Assist other state agencies with vehicle processes and national titling system status.

Skills

Customer service experience

Data systems experience

Education

High school diploma or equivalent

Job description

Division Overview:

Motor Vehicle Division's (MVD) mission is to identify and promote efficient, cost-effective programs that benefit the interests, safety, and well-being of Montana citizens. This occurs through licensing, registering, and regulating the motoring activities of the public. MVD is a critical statewide division responsible to the citizens of Montana. Dedicated staff are committed to public safety through their service, teamwork, and innovation. MVD has offices across the state, as well as over 60 partner locations. MVD continually strives to provide responsive and reliable services for a growing population and with an eye toward the future. If you would like to "Drive Customer Service" with MVD, find out more at https://dojmt.gov/driving/ .

Job Overview:

The person in the Customer Support Assistant position is an essential team member who works closely with business partners; assists the partners with vehicle titling transactions, and scanning processes. Manages temporary registration permit error queues. Coordinate training, touch base, and ad-hoc meetings. Review, research, and respond to customer inquiries. Assist other state agencies with vehicle processes and national titling system status. Receive, verify, and merge vehicle and customer records. Provide responses to national motor vehicle surveys. Captures bureau stats for legislative responses, management reports, and day to day operations. A courteous in-person and phone demeanor as well as understanding public policy and regulations is essential to public service.

Minimum Qualifications:

• High school diploma or equivalent
• 2 years experience performing customer service
• 1 year experience working with computerized data systems
• Other combinations of education and experience may be substituted on a case-by-case basis

Special Instructions:

The selection procedures to be used in evaluating the applicant's qualification may include, but are not limited to an evaluation of the résumé and cover letter, a structured interview, performance test, academic transcripts, reference/background checks and fingerprint checks.

Additional materials, references or information submitted by the applicant, but not requested, will not be considered.

Successful applicant(s) will be subject to:

• Criminal History Fingerprint Check
• Driving History

Benefits & Compensation:

Your service is rewarded with competitive compensation and generous State of Montana Benefits.

• Medical, dental and vision coverage
• Retirement plans
• Generous paid vacation, sick and holidays
• Pre-tax Flexibility Spending Accounts
• Employee Assistance Program

State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.

This Organization Participates in E-Verify .

Minorities are under-represented in this position and are encouraged to apply.

This position is/may be covered by a Voluntary Employee Beneficiary Association (VEBA) .