Vehicle Title Specialist II (Manheim)

Cox Enterprises; Kent (WA); In loco; USD 38.000 - 54.000; Tempo pieno

Descrizione del lavoro

Cox Enterprises is seeking an organized Title Clerk to manage vehicle titles, ensure DMV compliance, and resolve issues for auctions in the Kent, WA area.

The role involves data entry on AS400, interacting with customers and dealers, and coordinating with regulators to prevent title discrepancies. Strong communication and problem-solving are essential.

Competenze

• Must have HS diploma/GED and 3 years’ experience in a related field.
• Or combination with higher degree/certification and less experience, or 5 years in a related field.
• Effective communication skills required.
• Strong problem-solving and organizational skills are necessary.
• Basic computer software skills required.
• Vision abilities include close, distance and depth perception.

Mansioni

• Process and re-assign titles for vehicles sold by the auction.
• Examine title accuracy and conformity; verify state acceptance and VIN/odometer details.
• Determine negotiability and assess for potential fraud; report discrepancies.
• Resolve titling issues with customers, dealers, and regulators; negotiate price adjustments if needed.
• Maintain knowledge of DMV laws and interpret titling regulations for all states processed.
• Receive and route telephone calls courteously to the right personnel.
• Perform duties such as sale day transactions using AS400 and customer service.
• Run outstanding title reports and contact sellers about titles.
• Issue gate passes for no-sale vehicles and purchases.
• Assist with sale day balancing activities.
• Run 15-day reports for consignment vehicles; match invoices and obtain titles.
• Assist with title and check audits.
• Model safety behaviors and participate in safety activities.
• Perform other duties as assigned; overtime possible.

Conoscenze

Effective communication

Problem solving

Organizational skills

Basic computer skills

Vision abilities

Formazione

High School Diploma or GED

Related degree/certification + up to 1 year experience or 5 years experience

Descrizione del lavoro

Job Responsibilities:

• Process and re-assign titles for vehicles sold by the auction.
• Examine vehicle title for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.
• Determine negotiability of title document and assess for potential fraud. Report any title discrepancies.
• Resolve titling issues through interaction with customers, dealers, and regulatory agencies. Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
• Perform other duties such as processing sale day transactions using the AS400 and providing customer service.
• Run outstanding title reports, review, and contact sellers regarding outstanding titles.
• Issue gate passes for no-sale vehicles and purchases.
• Assist with sale day balancing activities.
• Run 15-day outstanding title report for consignment vehicles sold without title. Match invoices against report and contact sellers to obtain title. Notate title status in system.
• Assist with title and check audits.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.
• May be required to work overtime (more than 40 hours per week) as business needs dictate.

Qualifications:

Minimum:

• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field.
• Effective communication skills required.
• Must possess good problem-solving and organizational skills.
• Basic computer software skills required.
• Vision abilities required include close, distance and depth perception.

Preferred:

• Notary seals and stamps preferred.

Work Environment:

• Office setting.