Title Specialist II (Manheim)

Cox Automotive; Mount Juliet (TN); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Volunteer time off

Military leave

Parental leave

Jury duty leave

Voting leave

Job summary

Cox Automotive in Mount Juliet, TN is seeking a titles clerk to process and re-assign vehicle titles for auctioned vehicles. You will verify title accuracy, confirm VINs, odometer readings, lien releases, and ensure compliance with state filing requirements.

The role involves resolving titling issues with customers, dealers, and regulators, staying current with DMV regulations, handling calls, and supporting sale day transactions and title reports.

Qualifications

• High School Diploma/GED and 3 years' experience in a related field.
• Or combination of higher degree/certification and up to 1 year of experience; or 5 years' experience in a related field.
• Effective communication skills required.
• Good problem-solving and organizational skills.
• Basic computer software skills required.
• Vision abilities: close, distance and depth perception.

Responsibilities

• Process and re-assign titles for vehicles sold by the auction.
• Examine vehicle title for accuracy and conformity to state requirements; verify VIN, odometer, lien releases, and no alteration.
• Determine negotiability of title and assess for potential fraud; report discrepancies.
• Resolve titling issues with customers, dealers, and regulators; negotiate price adjustments if needed.
• Stay current on DMV laws and titling regulations for processing states.
• Receive and route calls to appropriate personnel; provide courteous service.
• Assist with sale day transactions using the AS400 and customer service.
• Run outstanding title reports and contact sellers about titles.
• Issue gate passes for no-sale vehicles and purchases.
• Assist with sale day balancing activities.
• Run 15-day outstanding title reports and verify titles in system.

Skills

Effective communication

Problem-solving

Organizational skills

Basic computer skills

Vision abilities

Education

HS Diploma or GED

Related degree or certification

Tools

AS400

Job description

Job Responsibilities:

• Process and re-assign titles for vehicles sold by the auction.


• Examine vehicle title for accuracy and conformity to specified requirements. Verify acceptance of the title in the state for which it is filed. Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc.


• Determine negotiability of title document and assess for potential fraud. Report any title discrepancies.


• Resolve titling issues through interaction with customers, dealers, and regulatory agencies. Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.


• Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.


• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.


• Perform other duties such as processing sale day transactions using the AS400 and providing customer service.


• Run outstanding title reports, review, and contact sellers regarding outstanding titles.


• Issue gate passes for no-sale vehicles and purchases.


• Assist with sale day balancing activities.


• Run 15-day outstanding title report for consignment vehicles sold without title. Match invoices against report and contact sellers to obtain title. Notate title status in system.


• Assist with title and check audits.


• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.


• Perform other duties as assigned by management.


• May be required to work overtime (more than 40 hours per week) as business needs dictate.

Qualifications:

Minimum:

• High School Diploma/GED and 3 years' experience in a related field.


• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years' experience in a related field.


• Effective communication skills required.


• Must possess good problem-solving and organizational skills.


• Basic computer software skills required.


• Vision abilities required include close, distance and depth perception.

Preferred:

• Notary seals and stamps preferred.

Work Environment:

• Office setting.

USD 18.17 - 27.31 per hour

Compensation:

Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets